Receive a profile of your CX knowledge by taking the CXQ™, aligned with CXPA's rubric.
The CXU Student Brief A monthly newsletter for Upgraded Online Course Subscribers Discover Your CX Quotient Congratulations to all of you who redoubled your efforts to start and complete CX courses this past month. It is inspiring to see how busy people made time to work on their own professional development. Enhancing your CX competencies…
CX University announces today updates to its CX Quotient (CXQ), a measurement tool to benchmark one’s knowledge about Customer Experience (CX) competencies. Originally released in 2017, the CXQ underwent testing for statistical validity to ensure the system’s rigor in measuring test-taker’s actual knowledge of CX competencies. The study revealed a validity quotient of +.80, suggesting…
The CXU Student Brief A monthly newsletter for Upgraded Online Course Subscribers Motivation 3.0- Drive your destiny! If the title catches you, then, good, I have your attention! Motivation 3.0 is about YOU. We are talking about those deep desires we have to be who we want to be. But doubts, low confidence, fear of…
CX University (CXU) announces today a new partnership with Montgomery County Community College (MCCC) that will grant students who complete CXU’s Online Course programs to earn college credits. Both employers and employees will benefit from this new partnership. Employers will benefit by gaining a more knowledgeable, skilled workforce that can improve their business performance. Employees,…
The CXU Student Brief A monthly newsletter for Upgraded Online Course Subscribers Let’s Get Started on Your Online Learning! Everyone has heard that a journey of a 1000-miles begins with a single step. The same is true in online learning. Your online CX journey begins with a single click. Have you been making progress on…
CX University (CXU) announced today the official launch of Customer Experience (CX) Financial Consulting Services. Scott McCallister, new to CXU as VP of Consulting, will spearhead the mission to provide guidance to CX practitioners and organizations who need solid quantitative data connecting CX strategies to the financial bottom line. He will be featured in a…
CX University (CXU) announces today the new partnership with The Employers’ Association of Grand Rapids (TEA) to offer professional development Online Courses and trainings to TEA members. The Employers’ Association is a not-for-profit association incorporated in 1939 to provide practical Human Resource Solutions to the West Michigan business community. TEA helps hundreds of companies maximize…
The CXU Student Brief A monthly newsletter for Upgraded Online Course Subscribers Come learn with us at CX University! Dear CXU Program Participant: Welcome to CX University (CXU)! We are delighted that you have entered into a journey with us to develop mastery of the CX discipline. This Monthly Brief will include a Professional Development…
CX University (CXU) launches the certification offerings for professionals seeking to elevate their expertise and career capital with a Customer Experience Specialist (CXS)™ or Patient Experience Specialist (PXS) certification. Each certification is earned by completing the Online Course series and passing a certification exam. CXU’s Online Courses in both Customer Experience and Patient Experience have…
As part of the CX University team, I have had the privilege of increasing my customer experience knowledge by leaps and bounds. Subsequently, I can’t help but use that knowledge when I am personally shopping at a brick-and-mortar store, online filling out surveys, or deciding which cable provider I want to use. Recently, my knowledge…
Following our series of infographics depicting generational segmenting in Customer Experience, here we have GenX, individuals born between 1961 and 1980. See our original GenX and CX Infographic. Share on twitter Twitter Share on facebook Facebook Share on linkedin LinkedIn
Following our series of infographics depicting generational segmenting in Customer Experience, here we have GenX, individuals born between 1961 and 1980. See our original GenX and CX Infographic. Share on twitter Twitter Share on facebook Facebook Share on linkedin LinkedIn
And the scarcity of learning opportunities Customer Experience (CX) as a discipline is relatively new. Believed to have emerged early in the new millennia (based on a literature review and terminology search) Customer Experience is the latest wave of thought on how organizations interact with their customers or clientele base. When taking into account the…
PHILADELPHIA, PA – April 5, 2017 – CX University recently offered a free live webinar facilitated by Mohamed Latib, PhD, entitled, “Creating Sacred Cows and Extinguishing Moose.” This webinar provided useful information and strategies for professionals who need to win their leadership over in transitioning their organization to be more customer centric and Customer Experience…
As a result of the recent partnership between CX University (USA) and WOW! CX (Argentina), CX University has launched comprehensive Customer Experience Online Courses fully translated and adapted in Spanish. Behind the Partnership: More about WOW! CX and CX University WOW! CX is a leader in Customer Experience organizational transformation. Based in Argentina, WOW! CX…
Since the launch of CX University in late 2015, the Online Courses have been touted as the most comprehensive professional development courses offered on the market. After carefully cultivating and analyzing the testing scores of CXU learners over the past year, the results clearly show the difference CXU Online Courses make. Since the launch of…
CHICAGO, IL – February 19, 2017 – CX University’s Founder and CEO spoke live on Radio WLS-890 AM on Sunday, February 19, 2017 with host Lauren Cohn about the relaunch of CXU. The radio segment begins by sharing the adventurous and uplifting story of Dr. Latib’s childhood and how his resilience as a child gave…
Following our series of infographics depicting generational differences in Customer Experience, here we have GenX, individuals born between 1961 and 1980. Share on twitter Twitter Share on facebook Facebook Share on linkedin LinkedIn
Continuing with our series on how generations demand different Customer Experiences, here we illustrate the CX patterns among people of Generation Z (those born between 1995 and 2012). Check out the previous infographic on Millennials and CX. Share on twitter Twitter Share on facebook Facebook Share on linkedin LinkedIn
Mastering Customer Centricity discusses the necessary steps you can take to truly delight and retain your customers. Watch as Mohamed Latib, CXU Founder and CEO, and SPLICE Software’s Janelle Boris discuss approaches to transform your organization to a customer centric enterprise. https://youtu.be/OVbxIDaYmMs Read the webinar overview: What were the top three take-away’s? Defining customer centricity & why it’s…
