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Online Learning

Learn with ease and master the Customer Experience discipline

Our compelling curriculum

Knowledge and skills that are easy to learn and even easier to apply to your daily work.

Expert Guidance

Our leaders are experts in Customer Experience

Learn from the leaders

CXU Thought Leader Faculty are experts in the industry backed by years of building up individuals and organizations in CX.

Global Partners

Our international partnerships are spreading the word about CX training

Globally Connected with CX passion

Talent in Customer Experience is a global endeavor with special attention to the unique cultures of the world.

CXU is more than just ‘Customer’ Experience.

See more from our Founder and CEO, Mohamed Latib, PhD.

Who We Are

We inspire and instill confidence through knowledge and practice of the Customer and Patient Experience disciplines.

What We Do

We look into the future, not in the rearview mirror.

We create, not fix.

We build habits, not just change behaviors.

We execute, not keep planning.

We deliver results, not wishful thinking.

And yes, we do compare apples and oranges because we are creative and look at what’s not obvious.

CX University is Accredited by the CXPA


CX University is endorsed by the Customer Experience Professionals Association as an Authorized Resource Training Provider. Learn more.

Leading the way in CX training: Journey with us!

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Catch up on CXU Happenings

604, 2017

Sacred Cows Webinar Hosted by Mohamed Latib

PHILADELPHIA, PA - April 5, 2017 - CX University recently offered a free live webinar facilitated by Mohamed Latib, PhD, entitled, “Creating Sacred Cows and Extinguishing Moose.” This webinar provided [...]

3103, 2017

CX University Partners with WOW! CX of Argentina to Launch Spanish Online Courses in Customer Experience

As a result of the recent partnership between CX University (USA) and WOW! CX (Argentina), CX University has launched comprehensive Customer Experience Online Courses fully translated and adapted in Spanish. [...]

2702, 2017

CXU 2016 Performance Results: Online Courses

Since the launch of CX University in late 2015, the Online Courses have been touted as the most comprehensive professional development courses offered on the market. After carefully cultivating and [...]

Read a Recent Article by CXU Faculty Leaders

Why Customer Experience Training is Important

And the scarcity of learning opportunities Customer Experience (CX) as a discipline is relatively new. Believed to have emerged early [...]

  • Customer Service Training

My Experience Ruined by Moose

I just returned from a wonderful annual conference of the Customer Experience Professionals Association at the Biltmore Waldorf Astoria, a [...]

  • Online Courses in Customer Experience

CX in a Box

If we can order something on Amazon Prime and it arrives the next day, then why can’t that be the [...]

  • Customer Journey Mapping

The Value of Design is on the Rise

In the last decade, many brands have used customer experience perspectives and processes to complete corporate turnarounds and experience make-overs. [...]

Some of Our Corporate Clients