Choose Your Path to
Customer Experience Specialist Certification (CXS™)
Pick the program that fits your goals.
Trained professionals at
Two Powerful Paths to CXS™ Certification
Both cover the 5 CX Pillars. The 90-Day Roadmap adds expert coaching, live Zoom sessions, and community support to maximize your success.
CXS™ Program
$175 one-time
Self-paced certification for independent learners ready to build CX expertise on their own schedule.
No prerequisites required · Exam included
90-Day Roadmap to CXS™
$595 one-time
Instructor-led and cohort-based — everything you need to certify with confidence and community.
No prerequisites required · Exam included
What Our Students Say
The most comprehensive and informative CX course I've taken. It provided a solid foundation in CX practices to build on for my career. Highly recommended!
Nisa Kemala
CX Manager, EF Kids & Teens, Indonesia
My time with CX University was fantastic. The flexibility of the courses and the encouraging support made it easy to balance work while learning a ton.
Lucie Cossin
Global Head of Research, Michael Page
Each CX module brought fresh relevance and real-world impact — an invaluable experience for anyone serious about building a customer-centric organisation.
Vincent Ang
Founder & CEO, Solomon's Guild Advisory
Common Questions
Are there any prerequisites?
No prerequisites are required. Both programs cover all CX core competencies from the ground up.
Is the exam fee included?
Yes — the CXS™ certification exam is included in both programs at no additional cost.
What score do I need to pass?
You must score 80% or higher on the 50-question online multiple-choice exam. You have 2 hours to complete it.
Can I access courses on any device?
Yes — courses are fully accessible on any device with an internet connection: mobile, tablet, or desktop.
What is the CCXP Prep Program?
The CCXP Exam Prep course is included free with the 90-Day Roadmap, helping you prepare for the industry's most recognized CX credential.
Still have questions?
Email our team at in**@**********ty.com — a real human will get back to you.
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