Online Learning

Learn with ease and master the Customer Experience discipline

Our compelling curriculum

Knowledge and skills that are easy to learn and even easier to apply to your daily work.

Expert Guidance

Our leaders are experts in Customer Experience

Learn from the leaders

CXU Thought Leader Faculty are experts in the industry backed by years of building up individuals and organizations in CX.

Global Partners

Our international partnerships are spreading the word about CX training

Globally Connected with CX passion

Talent in Customer Experience is a global endeavor with special attention to the unique cultures of the world.

CXU is more than just ‘Customer’ Experience.

See more from our Founder and CEO, Mohamed Latib, PhD.

Who We Are

We inspire and instill confidence through knowledge and practice of the Customer and Patient Experience disciplines.

What We Do

We look into the future, not in the rearview mirror.

We create, not fix.

We build habits, not just change behaviors.

We execute, not keep planning.

We deliver results, not wishful thinking.

And yes, we do compare apples and oranges because we are creative and look at what’s not obvious.

CX University is Accredited by the CXPA

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CX University is endorsed by the Customer Experience Professionals Association as an Authorized Resource Training Provider. Learn more.

Leading the way in CX training: Journey with us!

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Catch up on CXU Happenings

604, 2017

Sacred Cows Webinar Hosted by Mohamed Latib

PHILADELPHIA, PA - April 5, 2017 - CX University recently offered a free live webinar facilitated by Mohamed Latib, PhD, entitled, “Creating Sacred Cows and Extinguishing Moose.” This webinar provided [...]

3103, 2017

CX University Partners with WOW! CX of Argentina to Launch Spanish Online Courses in Customer Experience

As a result of the recent partnership between CX University (USA) and WOW! CX (Argentina), CX University has launched comprehensive Customer Experience Online Courses fully translated and adapted in Spanish. [...]

2702, 2017

CXU 2016 Performance Results: Online Courses

Since the launch of CX University in late 2015, the Online Courses have been touted as the most comprehensive professional development courses offered on the market. After carefully cultivating and [...]

Read a Recent Article by CXU Faculty Leaders

  • Patient Experience crossword gamification

PX Crossword Puzzle 2

PX Crossword Puzzle 1

  • Healthcare Experience Online

Healthcare is On Notice by Patients

Healthcare organizations have traditionally delivered care focused on the needs and convenience of the organization, not the patient. But a [...]

The Portillo’s ‘Golden Ticket’: Where customers and associates both win

Growing up on the South Side of Chicago, I had my choice of numerous hot dog joints and Italian Beef [...]

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