Engaging Content

Learn with ease and master the Customer Experience discipline

Our compelling curriculum

Knowledge and skills that are easy to learn and even easier to apply to your daily work.

Expert Guidance

Our leaders are experts in Customer Experience

Learn from the leaders

CXU Thought Leader Faculty are experts in the industry backed by years of building up individuals and organizations in CX.

Global Partners

Our international partnerships are spreading the word about CX training

Globally Connected with CX passion

Talent in Customer Experience is a global endeavor with special attention to the unique cultures of the world.

CXU is more than just ‘Customer’ Experience.

See more from our Founder and CEO, Mohamed Latib, PhD.

Who We Are

We inspire and instill confidence through knowledge and practice of the Customer and Patient Experience disciplines.

What We Do

We offer talent development and training in the ‘Experience’ disciplines to individuals and organizations. Learn online and on-the-go or gather your team for face-to-face facilitation, and gain skills that can be immediately applied to your work.

CX University is Accredited by the CXPA


CX University is endorsed by the Customer Experience Professionals Association as an Authorized Resource Training Provider. Learn more.

Leading the way in CX training: Journey with us!

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Catch up on CXU Happenings

2302, 2017

Mohamed Latib Talks CXU on Chicago-based Radio

CHICAGO, IL - February 19, 2017 - CX University's Founder and CEO spoke live on Radio WLS-890 AM on Sunday, February 19, 2017 with host Lauren Cohn about the relaunch [...]

1110, 2016

CXU World CX Day 2016

CX University Participates in World CX Day 2016 PHILADELPHIA, PA - October 11, 2016 - As the Customer Experience community gathers to celebrate CX around the world, CX University [...]

1409, 2016

CXU Open House

CX University Holds Its first Digital Open House Event PHILADELPHIA, PA - September 14, 2016 - In an online event held Wednesday, September 14, 2016, CX University shared its [...]

Read a Recent Article by CXU Faculty Leaders

  • Generation Z social media

GenZ and CX: An Infographic

Continuing with our series on how generations demand different Customer Experiences, here we illustrate the CX patterns among people of [...]

  • checklist customer experience

Is Customer Experience no more than a Checklist Exercise Based on Assumptions

Let me begin my latest rant, oh sorry, I mean blog, with a bold and underlined assertion. For Some, Customer [...]

  • selfie photo millennials

Millennials and CX: An Infographic

Creating a powerful customer experience necessitates understanding the customer segment or the generational differences among consumers. Read more about how [...]

  • Employee coffee shop

Reduce Employee Effort for a Great Customer Experience

There's a lot of talk about how much effort a customer is required to put forth to complete some task [...]

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