Millennials and CX: An Infographic

By | 2017-06-28T03:48:35+00:00 November 1st, 2016|Categories: Infographic, VOC and Customer Insights|Tags: , , |

Creating a powerful customer experience necessitates understanding the customer segment or the generational differences among consumers. Read more about how Millennials are changing the game in CX in this infographic below.   Want to hear more about generational differences and CX? Watch Mohamed Latib in the video.  

Mapping Customer and Employee Journeys

By | 2017-06-09T02:53:39+00:00 June 29th, 2016|Categories: Customer Centricity, Employee Engagement, Infographic|Tags: , , |

CX journey mapping no longer lives within the confines of just customer journeys - organizations and practitioners have to expand their scopes to include employees as well since the two groups are so interconnected. Read and explore this infographic to learn more.