Infographic: GenX and Customer Service
Following our series of infographics depicting generational segmenting in Customer Experience, here we have GenX, individuals born between 1961 and 1980. See our original GenX and CX Infographic.
Infographic: GenX and Digital Preferences
Following our series of infographics depicting generational segmenting in Customer Experience, here we have GenX, individuals born between 1961 and 1980. See our original GenX and CX Infographic.
GenX and CX: An Infographic
Following our series of infographics depicting generational differences in Customer Experience, here we have GenX, individuals born between 1961 and 1980.
GenZ and CX: An Infographic
Continuing with our series on how generations demand different Customer Experiences, here we illustrate the CX patterns among people of Generation Z (those born between 1995 and 2012). Check out the previous infographic on Millennials and CX.
Millennials and CX: An Infographic
Creating a powerful customer experience necessitates understanding the customer segment or the generational differences among consumers. Read more about how Millennials are changing the game in CX in this infographic below. Want to hear more about generational differences and CX? Watch Mohamed Latib in the video.
Mapping Customer and Employee Journeys
CX journey mapping no longer lives within the confines of just customer journeys - organizations and practitioners have to expand their scopes to include employees as well since the two groups are so interconnected. Read and explore this infographic to learn more.