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Brace for COVID-19 Redefinition of CX Touchpoints
CX Strategy

Brace for COVID-19 Redefinition of CX Touchpoints

ByMohamed Latib Posted onApril 27, 2020September 6, 2020 Updated onSeptember 6, 2020
2 Comments

Across almost every channel, be it a digital publication, fireside…

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CX Lessons from 5 Thriving Industries
CX Strategy

CX Lessons from 5 Thriving Industries

ByLauren Wagner Posted onJanuary 15, 2020September 6, 2020 Updated onSeptember 6, 2020
0 Comments

We all understand that having a great customer experience (CX)…

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Five AI-Driven Customer Experience Solutions: A survey of the market
CX Strategy

Five AI-Driven Customer Experience Solutions: A survey of the market

ByMohamed Latib Posted onJanuary 14, 2019September 6, 2020 Updated onSeptember 6, 2020
0 Comments

A lot of customer experience pundits are talking about AI….

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Which is more integral to success: Digitization or customer experience?
CX Strategy Organizational Adoption of CX

Which is more integral to success: Digitization or customer experience?

ByMohamed Latib Posted onJanuary 30, 2018September 6, 2020 Updated onSeptember 6, 2020
0 Comments

In an era when disruptors like Uber, Netflix, and Amazon…

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Your Customer Experience is Superficial unless you have the “Q”
CX Strategy Metrics and ROI

Your Customer Experience is Superficial unless you have the “Q”

ByRicardo Saltz Gulko Posted onOctober 19, 2017September 6, 2020 Updated onSeptember 6, 2020
0 Comments

This article was originally published on Eglobalis. Companies are shooting themselves…

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Why Customer Experience Training is Important
CX Strategy Employee Engagement

Why Customer Experience Training is Important

ByCX University Posted onJune 27, 2017 Updated onJune 27, 2017
0 Comments

And the scarcity of learning opportunities Customer Experience (CX) as…

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The Eleven Sacred Cows of Customer Experience
Customer Centricity CX Strategy Organizational Adoption of CX Webinar

The Eleven Sacred Cows of Customer Experience

ByMohamed Latib Posted onApril 5, 2017December 19, 2020 Updated onDecember 19, 2020
1 Comment

Download the Sacred Cows eBook How does your organization hold…

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CXU 2016 Performance Results: Online Courses
Customer Centricity CX Strategy Experience Design Metrics and ROI Organizational Adoption of CX Press Release VOC and Customer Insights

CXU 2016 Performance Results: Online Courses

ByCX University Posted onFebruary 27, 2017 Updated onFebruary 27, 2017
0 Comments

Since the launch of CX University in late 2015, the…

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GenX and CX: An Infographic
CX Strategy Infographic VOC and Customer Insights

GenX and CX: An Infographic

ByCX University Posted onNovember 14, 2016 Updated onNovember 14, 2016
0 Comments

Following our series of infographics depicting generational differences in Customer…

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GenZ and CX: An Infographic
CX Strategy Infographic VOC and Customer Insights

GenZ and CX: An Infographic

ByCX University Posted onNovember 11, 2016 Updated onNovember 11, 2016
0 Comments

Continuing with our series on how generations demand different Customer…

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