Student Brief January image

CXU Student Brief 3

The CXU Student Brief

A monthly newsletter for Upgraded Online Course Subscribers

Motivation 3.0- Drive your destiny!

If the title catches you, then, good, I have your attention! Motivation 3.0 is about YOU. We are talking about those deep desires we have to be who we want to be. But doubts, low confidence, fear of the unknown and other demons interfere with how we respond to the world around us. We are prisoners of Motivation 2.0 where the focus is on compliance. In an era where we have clearly witnessed the democratization of information and knowledge, a new Motivation 3.0 paradigm has emerged in which engagement is the focus.

Daniel Pink, in his book, Drive, advocates that we all should seek to achieve ‘flow’. Flow is the confluence of clear goals and immediate knowledge of the consequences of our behaviors. We are engaged when this happens.

It is up to you now how to achieve flow and be engaged.

But here are suggestions from Pink:

When you seek mastery in everything you do you will be engaged. Just imagine how good you would feel knowing you are a master at what you do.

Have a purpose. It gives you the energy needed to serve others by bringing people and resources together to create value that no single individual can do alone. Are you collaborating?

Finally, and perhaps most importantly, have autonomy. Be the master of your destiny. Spend a great deal of time doing what you want to do. Google gave people 20% of their time to do what they wanted to do. The results: Gmail, Google News, Google Sky, Google Translate, Google talk. How ready are you to drive things that matter? I would submit it depends entirely on you. How ready are you to ask bold questions?

CXU brings opportunities for you to drive your future. Are you ready to hop on this train? Drop me an email to say you are onboard.


Mohamed Latib, PhD

Mohamed Latib, Ph.D.

Founder & CEO

CX University

Stay S.M.A.R.T. with your goals!

As you are now well under way with your Online Courses, take some time to assess your career goals. Make the commitment to continue this journey of professional development strong. If you haven’t yet started the program, start a course. In a few hours, you can see how much progress you can make. If you are currently working on a course, commit yourself to finishing it. This investment in your career is the best gift you can give yourself.

Many people develop career goals, but they sometimes have trouble achieving  them.

One strategy you can use is to develop S.M.A.R.T. goals. “SMART” is an acronym that stands for:

“Specific” means answering the who, what, when, where, which, and why of what you plan to do. For example, you can decide to complete the 6 CX courses and pass the Customer Experience Specialist (CXS)™exam by a certain date. You can decide to spend a few hours every Thursday online so that you can finish a course each month. You can commit to complete the program in order to be recognized as a professional CX Specialist. SMART goals image

“Measurable” refers to your ability to objectively measure an outcome. You can see that you completed two lessons this week or that you got 90% on the CX 501 practice test. When you set a goal for yourself, make sure it is something objective that you can observe and measure.

“Achievable” is something you can actually accomplish. For example, you can complete a CX course in two or three weeks, but you are unlikely to finish the work in three hours. As you set your goals, make sure they are realistic and something you can comfortably accomplish.

“Relevant” refers to a goal that makes sense for you and your career plans. What will help you career?  If you are interested in enhancing Customer Experience in your organization, completing CX courses and the Customer Experience Specialist (CXS)™ certification is definitely relevant to your career.

Finally, “Time-Bound” means you have to set a timeline for your goals. Without a planned end date to focus on, few people ever reach their goals. Set a final date by which you will complete your CX courses and study for the Customer Experience Specialist (CXS)™ certification exam. To help you stay on track, it’s a good idea to also set interim dates for your completion of each course. Slow and steady progress will help you reach your goals.

The best way to start achieving your goals is to write them down and commit to them. Take that first step!

If you need help accessing your CX courses remember to use this link. This link will take you to the login page for CX University. 

As your designated CXU cheerleader, please feel free to contact me if you need any help in getting started or finishing your courses.

Try our CX Crossword Puzzles!

The best way to solidify your knowledge of new terms is by having fun and playing! We have a whole series of CX Crossword Puzzles- click on the first one to get started today.

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