As a result of the recent partnership between CX University (USA) and WOW! CX (Argentina), CX University has launched comprehensive Customer Experience Online Courses fully translated and adapted in Spanish.
Behind the Partnership: More about WOW! CX and CX UniversityWOW! CX is a leader in Customer Experience organizational transformation. Based in Argentina, WOW! CX works with people who manage CX across a range of sectors in Latin America. Their team of seasoned professionals is highly skilled and on top of CX trends and world class service delivery. They are also a corporate member of the Customer Experience Professionals Association (CXPA). CX University offers online training and development for the ‘experience’ industries, such as Customer Experience and Patient Experience. They prepare professionals for certification and providing exemplary performance in their work and for their organization. During 2016, CX University launched their CX Foundations Series in English, which are 6 Online Courses teaching the core concepts of the Customer Experience discipline. CX University is also accredited by CXPA as an Authorized Resource Training Provider.
CX Online Courses in SpanishAdapted and translated from CXU’s original 6 Foundational Courses available in English, both WOW! CX and CX University are the first to offer Customer Experience Online Courses for the Latin American market. Each of the 6 courses addresses a core concept structured by the CXPA:
- Customer Experience Strategy
- Customer Centric Culture
- Organizational Adoption and Accountability
- Experience Design and Improvement
- Metrics, Measurement and ROI
- VOC, Customer Insight and Understanding