CX University has recently been named a finalist in the 2018 Gulf Customer Experience Awards in the category for Business Change or Transformation. Among seven other contestants, CXU will attend and present during the awards finals in Dubai in January 2019. The Gulf Customer Experience Awards recognizes inspiring organizations who deliver outstanding customer experience across the [...]
CX University recently announced changes in purchase options to their Customer Experience and Patient Experience 500 Series of Online Courses. Online Courses are now available as subscription plans with low prices to allow accessibility for everyone. The Online Course content has not changed; both Customer and Patient Experience programs teach mastery [...]
CX University announces today updates to its CX Quotient (CXQ), a measurement tool to benchmark one’s knowledge about Customer Experience (CX) competencies. Originally released in 2017, the CXQ underwent testing for statistical validity to ensure the system’s rigor in measuring test-taker’s actual knowledge of CX competencies. The study revealed a validity quotient of +.80, suggesting a [...]
CX University (CXU) announces today a new partnership with Montgomery County Community College (MCCC) that will grant students who complete CXU’s Online Course programs to earn college credits. Both employers and employees will benefit from this new partnership. Employers will benefit by gaining a more knowledgeable, skilled workforce that can improve their business performance. Employees, who [...]
CX University (CXU) announced today the official launch of Customer Experience (CX) Financial Consulting Services. Scott McCallister, new to CXU as VP of Consulting, will spearhead the mission to provide guidance to CX practitioners and organizations who need solid quantitative data connecting CX strategies to the financial bottom line. He will be featured in a [...]
CX University (CXU) announces today the new partnership with The Employers’ Association of Grand Rapids (TEA) to offer professional development Online Courses and trainings to TEA members. The Employers’ Association is a not-for-profit association incorporated in 1939 to provide practical Human Resource Solutions to the West Michigan business community. TEA helps hundreds of companies maximize employee [...]
CX University (CXU) launches the certification offerings for professionals seeking to elevate their expertise and career capital with a Customer Experience Specialist (CXS)™ or Patient Experience Specialist (PXS) certification. Each certification is earned by completing the Online Course series and passing a certification exam. CXU’s Online Courses in both Customer Experience and Patient Experience have been [...]
PHILADELPHIA, PA - April 5, 2017 - CX University recently offered a free live webinar facilitated by Mohamed Latib, PhD, entitled, “Creating Sacred Cows and Extinguishing Moose.” This webinar provided useful information and strategies for professionals who need to win their leadership over in transitioning their organization to be more customer centric and Customer Experience focused. [...]
As a result of the recent partnership between CX University (USA) and WOW! CX (Argentina), CX University has launched comprehensive Customer Experience Online Courses fully translated and adapted in Spanish. Behind the Partnership: More about WOW! CX and CX University WOW! CX is a leader in Customer Experience organizational transformation. Based in Argentina, WOW! CX works [...]
Since the launch of CX University in late 2015, the Online Courses have been touted as the most comprehensive professional development courses offered on the market. After carefully cultivating and analyzing the testing scores of CXU learners over the past year, the results clearly show the difference CXU Online Courses make. Since the launch of courses [...]