Courses so Convenient
Online and on-the-go learning from anywhere at anytime.
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Online courses leading to mastery of Customer Experience

Earn your certification as a Customer Experience Specialist (CXS)™

Self-paced learning

Preparation for CXS and/or CCXP certification

Compatible with all devices

Master the six industry recognized competencies

CXS Certificate

What our learners are saying

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"I had the opportunity to participate in the online courses with the Customer Experience University. I found the material and the resources very pertinent to the issues that we are dealing with today in customer experience. The group discussions were really beneficial to help us think about customer experience from different perspectives. I was grateful for the opportunity to be a part of this group."
Katie Christopherson
Atlanta, Georgia
"Before enrolling in the CX University program, understanding the CX discipline presented an intractable jumble of concepts, principle and lots of white papers from a host of CX consulting/technology vendors. After I completed the CX University lessons and took the exams, I gained a solid grounding and definite, comprehensive view of the CX industry. Now I can say I have a more disciplined approach to CX and certainly proud to be able to use my knowledge to bring CX transformations to businesses in Africa."
Lekan Olayiwola
CX University has been significant in getting me up to speed on all things CX. So far, I’ve taken the first two courses, CX501 and CX502. The information has been very thorough, and I have appreciated the balance between written materials and videos. And of course, who can’t be helped by the myriad of stories and examples shared by other organizations who are currently honing their own CX work. Even with only two courses taken so far, the information has already produced practical changes and benefits to my organization. As time allows, I will continue along their program of courses, as I keep an eye on CCXP certification at some point. Lastly, CX University’s support has been indicative of the CX experience they want to share, and have come to embody themselves. A big thank you to Sue, for always being available to help out with any issues, and to provide encouragement. You must work with a smile on your face.
Jarrod Michel
Park Western Leasing Inc., Golden, Colorado

Our Learners Come From

Online Course Features

Learn with ease and seamlessly apply it to your daily work

It’s comprehensive, yet easy to read covering best practices, fundamentals, and mastery of Customer Experience. Apply what you know with lesson activities and playbooks.

Relevant and and current content

Seminal articles

Science-based interactive learning games

Reflective and practical playbooks

Can be applied immediately to work

Engaging videos

Case examples

Fully contained in an easy to navigate LMS (Learning Management System)

Leading the way in CX Training