Courses So Convenient.

Online and on-the-go learning from anywhere at anytime.

Online Courses Teaching Mastery

of Customer Experience

Customer Experience Specialist Certification (CXS)™ now available!

  • Earn your certification as a Customer Experience Specialist (CXS)™

  • Self-paced learning, totally online

  • Monthly, quarterly, or annual subscription with access to all 6-core competency courses

  • Master all of the 6-Core Competencies of CX

  • Comprehensive Online Courses to prepare you for the certification exam

Download the Course Guide

CX University is endorsed by the Customer Experience Professionals Association (CXPA) as an Authorized Resource Training Provider (ART). Read more about our endorsement here.

Customer Experience Professionals Association

Customer Experience Specialist CXS official seal

Show your mastery of Customer Experience with the Customer Experience Specialist (CXS)™ Certificate

Certification FAQs

Learn with ease and seamlessly apply it to your daily work

It’s comprehensive, yet easy to read covering best practices, fundamentals, and mastery of Customer Experience. Apply what you know with lesson activities and playbooks.

Online Course Features

  • Expert-designed courses

  • Comprehensive curriculum

  • Courses endorsed by the CXPA

  • Engaging lessons and videos

  • Action-based activities and playbooks

  • Compatible with any mobile device

  • Easy to navigate LMS

  • Directly applicable curriculum for the workplace

  • Challenging material, yet easy to understand

  • Designed for the range of CX entries to practitioners

  • Quality articles embedded in lessons

  • Fully prepares individuals for certification

  • Options to customize courses for corporations

  • Inspiring and will ramp up your CX efforts in the workplace




Monthly, Quarterly, and Annual subscription plans available

Monthly, Quarterly, and Annual subscription plans available

Annual Plans with Custom corporate pricing

Online Courses in CX Competencies 
Narrative Text 
Reflective and Practical Playbooks
Interactive Application Playbooks
Engaging Videos and Articles
Practice Test Questions for Certification 
Access to CXS Certification Exam 
CX Quotient 
Monthly CXU Student Briefs 
Support from our Learning Specialist 
Additional Practice Test Questions
Monthly Team Engagement Barometer
Monthly Expert Mentor Call
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Results-Driven Online Courses

CX Quotient data1

  • Learning with CX University pays off!

  • Our Online Course students PASS the CX Practice Tests!

  • And when comparing our Online Course students to those who did not take Online Courses with CXU, you can easily see that our students consistently scored higher on the CX Practice Tests. Learn more about this.

Take a sample CX Test to see how you score!

Customer Testimonials

Hear how CX University’s Online Courses have changed the game for some of our customers. We are committed to leading the way in Customer Experience training. Watch the testimonials to see more!

CX University is my choice for CX training!

I am very satisfied with CX University, as it is through their program that I received knowledge in the six core competencies needed to pass the CCXP exam. Further, CX University exceeded my expectations in that each module provided me with information and tools that I could immediately apply in my work. – Jeff Hursey, Contact Center CSE at Cisco Systems

Start your CX professional journey today!

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