CX University has been significant in getting me up to speed on all things CX. So far, I’ve taken the first two courses, CX501 and CX502. The information has been very thorough, and I have appreciated the balance between written materials and videos. And of course, who can’t be helped by the myriad of stories and examples shared by other organizations who are currently honing their own CX work. Even with only two courses taken so far, the information has already produced practical changes and benefits to my organization. As time allows, I will continue along their program of courses, as I keep an eye on CCXP certification at some point. Lastly, CX University’s support has been indicative of the CX experience they want to share, and have come to embody themselves. A big thank you to Sue, for always being available to help out with any issues, and to provide encouragement. You must work with a smile on your face.