PHILADELPHIA, PA - April 5, 2017 - CX University recently offered a free live webinar facilitated by Mohamed Latib, PhD, entitled, “Creating Sacred Cows and Extinguishing Moose.” This webinar provided useful information and strategies for professionals who need to win their leadership over in transitioning their organization to be more customer centric and Customer Experience focused. [...]
CX University Partners with WOW! CX of Argentina to Launch Spanish Online Courses in Customer Experience
As a result of the recent partnership between CX University (USA) and WOW! CX (Argentina), CX University has launched comprehensive Customer Experience Online Courses fully translated and adapted in Spanish. Behind the Partnership: More about WOW! CX and CX University WOW! CX is a leader in Customer Experience organizational transformation. Based in Argentina, WOW! CX works [...]
Since the launch of CX University in late 2015, the Online Courses have been touted as the most comprehensive professional development courses offered on the market. After carefully cultivating and analyzing the testing scores of CXU learners over the past year, the results clearly show the difference CXU Online Courses make. Since the launch of courses [...]
CHICAGO, IL - February 19, 2017 - CX University's Founder and CEO spoke live on Radio WLS-890 AM on Sunday, February 19, 2017 with host Lauren Cohn about the relaunch of CXU. The radio segment begins by sharing the adventurous and uplifting story of Dr. Latib's childhood and how his resilience as a child gave him [...]
Continuing with our series on how generations demand different Customer Experiences, here we illustrate the CX patterns among people of Generation Z (those born between 1995 and 2012). Check out the previous infographic on Millennials and CX.
Mastering Customer Centricity discusses the necessary steps you can take to truly delight and retain your customers. Watch as Mohamed Latib, CXU Founder and CEO, and SPLICE Software’s Janelle Boris discuss approaches to transform your organization to a customer centric enterprise. Read the webinar overview: What were the top three take-away’s? Defining customer centricity & [...]