Infographic: GenX and Customer Service
Following our series of infographics depicting generational segmenting in Customer Experience, here we have GenX, individuals born between 1961 and 1980. See our original GenX and CX Infographic.
Infographic: GenX and Digital Preferences
Following our series of infographics depicting generational segmenting in Customer Experience, here we have GenX, individuals born between 1961 and 1980. See our original GenX and CX Infographic.
Why Customer Experience Training is Important
And the scarcity of learning opportunities Customer Experience (CX) as a discipline is relatively new. Believed to have emerged early in the new millennia (based on a literature review and terminology search) Customer Experience is the latest wave of thought on how organizations interact with their customers or clientele base. When taking into account the rapid [...]
Sacred Cows Webinar Hosted by Mohamed Latib
PHILADELPHIA, PA - April 5, 2017 - CX University recently offered a free live webinar facilitated by Mohamed Latib, PhD, entitled, “Creating Sacred Cows and Extinguishing Moose.” This webinar provided useful information and strategies for professionals who need to win their leadership over in transitioning their organization to be more customer centric and Customer Experience focused. [...]
CX University Partners with WOW! CX of Argentina to Launch Spanish Online Courses in Customer Experience
As a result of the recent partnership between CX University (USA) and WOW! CX (Argentina), CX University has launched comprehensive Customer Experience Online Courses fully translated and adapted in Spanish. Behind the Partnership: More about WOW! CX and CX University WOW! CX is a leader in Customer Experience organizational transformation. Based in Argentina, WOW! CX works [...]
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