CX University (CXU) launches the certification offerings for professionals seeking to elevate their expertise and career capital with a Customer Experience Specialist (CXS)™ or Patient Experience Specialist (PXS) certification. Each certification is earned by completing the Online Course series and passing a certification exam. CXU’s Online Courses in both Customer Experience and Patient Experience have been [...]
As part of the CX University team, I have had the privilege of increasing my customer experience knowledge by leaps and bounds. Subsequently, I can’t help but use that knowledge when I am personally shopping at a brick-and-mortar store, online filling out surveys, or deciding which cable provider I want to use. Recently, my knowledge of [...]
Following our series of infographics depicting generational segmenting in Customer Experience, here we have GenX, individuals born between 1961 and 1980. See our original GenX and CX Infographic.