CX University (CXU) announced today the official launch of Customer Experience (CX) Financial Consulting Services. Scott McCallister, new to CXU as VP of Consulting, will spearhead the mission to provide guidance to CX practitioners and organizations who need solid quantitative data connecting CX strategies to the financial bottom line. He will be featured in a [...]
CX University partners with The Employers’ Association of Grand Rapids to offer Talent Development Trainings to HR Members
CX University (CXU) announces today the new partnership with The Employers’ Association of Grand Rapids (TEA) to offer professional development Online Courses and trainings to TEA members. The Employers’ Association is a not-for-profit association incorporated in 1939 to provide practical Human Resource Solutions to the West Michigan business community. TEA helps hundreds of companies maximize employee [...]
CX University (CXU) launches the certification offerings for professionals seeking to elevate their expertise and career capital with a Customer Experience Specialist (CXS)™ or Patient Experience Specialist (PXS) certification. Each certification is earned by completing the Online Course series and passing a certification exam. CXU’s Online Courses in both Customer Experience and Patient Experience have been [...]
As part of the CX University team, I have had the privilege of increasing my customer experience knowledge by leaps and bounds. Subsequently, I can’t help but use that knowledge when I am personally shopping at a brick-and-mortar store, online filling out surveys, or deciding which cable provider I want to use. Recently, my knowledge of [...]
Following our series of infographics depicting generational segmenting in Customer Experience, here we have GenX, individuals born between 1961 and 1980. See our original GenX and CX Infographic.