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CX University is leading the way in CX training!

Sacred Cows Webinar Hosted by Mohamed Latib

By | April 6th, 2017|Categories: Press Release|Tags: , , , |

PHILADELPHIA, PA - April 5, 2017 - CX University recently offered a free live webinar facilitated by Mohamed Latib, PhD, entitled, “Creating Sacred Cows and Extinguishing Moose.” This webinar provided useful information and strategies for professionals who need to win their leadership over in transitioning their organization to be more customer centric and Customer Experience focused. [...]

CX University Partners with WOW! CX of Argentina to Launch Spanish Online Courses in Customer Experience

By | March 31st, 2017|Categories: Press Release|Tags: , , , , , |

As a result of the recent partnership between CX University (USA) and WOW! CX (Argentina), CX University has launched comprehensive Customer Experience Online Courses fully translated and adapted in Spanish. Behind the Partnership: More about WOW! CX and CX University WOW! CX is a leader in Customer Experience organizational transformation. Based in Argentina, WOW! CX works [...]

PX Crossword Puzzle 2

By | March 29th, 2017|Categories: CXU Crossword Puzzle|

PX Crossword Puzzle 1

By | March 28th, 2017|Categories: CXU Crossword Puzzle|

CXU 2016 Performance Results: Online Courses

By | February 27th, 2017|Categories: Customer Centricity, CX Strategy, Experience Design, Metrics and ROI, Organizational Adoption of CX, Press Release, VOC and Customer Insights|Tags: , , , , |

Since the launch of CX University in late 2015, the Online Courses have been touted as the most comprehensive professional development courses offered on the market. After carefully cultivating and analyzing the testing scores of CXU learners over the past year, the results clearly show the difference CXU Online Courses make. Since the launch of courses [...]

Mohamed Latib Talks CXU on Chicago-based Radio

By | February 23rd, 2017|Categories: Press Release|

CHICAGO, IL - February 19, 2017 - CX University's Founder and CEO spoke live on Radio WLS-890 AM on Sunday, February 19, 2017 with host Lauren Cohn about the relaunch of CXU. The radio segment begins by sharing the adventurous and uplifting story of Dr. Latib's childhood and how his resilience as a child gave him [...]

CXU Crossword Puzzle 1

By | January 17th, 2017|Categories: CXU Crossword Puzzle|

GenX and CX: An Infographic

By | November 14th, 2016|Categories: CX Strategy, Infographic, VOC and Customer Insights|Tags: , , , |

Following our series of infographics depicting generational differences in Customer Experience, here we have GenX, individuals born between 1961 and 1980.

GenZ and CX: An Infographic

By | November 11th, 2016|Categories: CX Strategy, Infographic, VOC and Customer Insights|Tags: , , , |

Continuing with our series on how generations demand different Customer Experiences, here we illustrate the CX patterns among people of Generation Z (those born between 1995 and 2012). Check out the previous infographic on Millennials and CX.

Mastering Customer Centricity: Watch the Webinar

By | November 2nd, 2016|Categories: Customer Centricity, Webinar|Tags: , , , |

Mastering Customer Centricity discusses the necessary steps you can take to truly delight and retain your customers. Watch as Mohamed Latib, CXU Founder and CEO, and SPLICE Software’s Janelle Boris discuss approaches to transform your organization to a customer centric enterprise. Read the webinar overview: What were the top three take-away’s? Defining customer centricity & [...]