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CX University is leading the way in CX training!

Valid Measurement Tool for CX Knowledge now available through CX University

By | 2018-02-18T14:05:04+00:00 February 19th, 2018|Categories: Press Release|

CX University announces today updates to its CX Quotient (CXQ), a measurement tool to benchmark one’s knowledge about Customer Experience (CX) competencies. Originally released in 2017, the CXQ underwent testing for statistical validity to ensure the system’s rigor in measuring test-taker’s actual knowledge of CX competencies. The study revealed a validity quotient of +.80, suggesting a [...]

Brief 15 Jan 2018

By | 2018-02-14T14:21:06+00:00 February 14th, 2018|Categories: Brief|

The CXU Student Brief January 15, 2018 Motivation 3.0- Drive your destiny! If the title catches you, then, good, I have your attention! Motivation 3.0 is about YOU. We are talking about those deep desires we have to be who we want to be. But doubts, low [...]

CX University Partners with Montgomery County Community College to Offer College Credits

By | 2018-01-27T07:02:23+00:00 January 29th, 2018|Categories: Press Release|

CX University (CXU) announces today a new partnership with Montgomery County Community College (MCCC) that will grant students who complete CXU’s Online Course programs to earn college credits. Both employers and employees will benefit from this new partnership. Employers will benefit by gaining a more knowledgeable, skilled workforce that can improve their business performance. Employees, who [...]

Brief 15 Nov 2017

By | 2018-01-05T04:51:30+00:00 November 15th, 2017|Categories: Brief|

The CXU Student Brief November 15, 2017 Come learn with us at CX University! Dear CXU Program Participant: Welcome to CX University (CXU)! We are delighted that you have entered into a journey with us to develop mastery of the CX discipline. This Monthly Brief will include [...]

CXU Announces New Consulting Services for CX Financial Measurement

By | 2017-10-30T15:25:26+00:00 October 30th, 2017|Categories: Press Release|Tags: , , , , |

CX University (CXU) announced today the official launch of Customer Experience (CX) Financial Consulting Services. Scott McCallister, new to CXU as VP of Consulting, will spearhead the mission to provide guidance to CX practitioners and organizations who need solid quantitative data connecting CX strategies to the financial bottom line. He will be featured in a [...]

CX University partners with The Employers’ Association of Grand Rapids to offer Talent Development Trainings to HR Members

By | 2017-10-17T03:41:48+00:00 October 17th, 2017|Categories: Press Release|Tags: , , |

CX University (CXU) announces today the new partnership with The Employers’ Association of Grand Rapids (TEA) to offer professional development Online Courses and trainings to TEA members. The Employers’ Association is a not-for-profit association incorporated in 1939 to provide practical Human Resource Solutions to the West Michigan business community. TEA helps hundreds of companies maximize employee [...]

CX University releases official certification for Customer and Patient Experience Specialists

By | 2017-08-25T09:55:23+00:00 August 25th, 2017|Categories: Press Release|Tags: , |

CX University (CXU) launches the certification offerings for professionals seeking to elevate their expertise and career capital with a Customer Experience Specialist (CXS)™ or Patient Experience Specialist (PXS) certification. Each certification is earned by completing the Online Course series and passing a certification exam. CXU’s Online Courses in both Customer Experience and Patient Experience have been [...]

CX Clearly Makes a Difference

By | 2017-08-02T07:36:31+00:00 August 15th, 2017|Categories: Experience Design|Tags: , |

As part of the CX University team, I have had the privilege of increasing my customer experience knowledge by leaps and bounds.  Subsequently, I can’t help but use that knowledge when I am personally shopping at a brick-and-mortar store, online filling out surveys, or deciding which cable provider I want to use. Recently, my knowledge of [...]

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