Build a team of CX Professionals
Our Customer Experience corporate learning series are designed to achieve a blue ocean outcome – make the competition irrelevant!
Building a pool of talented CX professionals offers all the ingredients for a future ready organization. It will be one with more collaboration, extinguished silos, synergy, agile and leaner functions, and opportunities for inclusion, transparency, and engagement.
The best part is that everyone will be involved to create emotional connections with your customers.
Customer Experience throughout your Organization
CX Micro Lessons
These are basic concepts for all employees regardless of role.
Bite size learning modules that are a combination of videos and interactive learning games. Each lesson can be completed in 3-20 minutes.
CX700 Series - Executive Bundle
Intended for those who wish to be proficient in the discipline. Each course has sample test questions for knowledge checks and certification preparation leading to CXS™ certification. The program takes about 25 hours to complete.
Available to corporate clients only!
CX500 Series - Mastery Bundle
Intended for those who wish to be CX leaders.
This program is about 100 hours of study. Each course has sample test questions for knowledge checks and certification preparation leading to CXS™ and / or CCXP certification.
We practice what we preach!
We are also relentlessly restless! We are driven by a feeling that things are just not good enough.
We listen to our customers. We make changes because of their feedback. Some of these changes are significant – we have created new programs, added science-based interactive learning tools, provide easy and effortless access to learning, develop and deliver action learning workshops, and never cease to ask, “What can we do to improve?”
The results make us proud – our Net Promoter score (NPS)® is +88!
Yuka Danno, Konica Minolta Custom e-Module
Thanks to CX University’s support, we co-created from scratch an original e-learning course Customer Centricity that’s tailored to our company’s needs. We will distribute it to more than 10 local operating companies in the United States, Europe, and Asia. We are very confident that e-learning from CX University will help enhance Customer Centricity in Konica Minolta worldwide.
Thanks to CX University’s support, we co-created from scratch an original e-learning course Customer Centricity that’s tailored to our company’s needs. We will distribute it to more than 10 local operating companies in the United States, Europe, and Asia. We are very confident that e-learning from CX University will help enhance Customer Centricity in Konica Minolta worldwide.
Bob Daubenspeck, VP Human Resources, Smithfield Meats on Learning and Development
Mohamed designed and led a two-day senior executive retreat on leadership development. He framed the content of the workshop within the context and culture of our company, using a multi-rater feedback assessment profile for every senior executive in the company. His ability to engage participants with relevant material made the retreat a rich and enjoyable experience. His conversational style, ability to manage conflicting discourse and facilitating discussions leading to deep personal insights and intellectual exploration were extremely impressive. Every single participant walked away feeling that the investment of their time was worthwhile.
Mohamed designed and led a two-day senior executive retreat on leadership development. He framed the content of the workshop within the context and culture of our company, using a multi-rater feedback assessment profile for every senior executive in the company. His ability to engage participants with relevant material made the retreat a rich and enjoyable experience. His conversational style, ability to manage conflicting discourse and facilitating discussions leading to deep personal insights and intellectual exploration were extremely impressive. Every single participant walked away feeling that the investment of their time was worthwhile.
Susan Dieth, Reliant Energy on the “Customer First” e-Learning Module for Reliant
Thank you so much!! I am very excited as well and sincerely appreciate what you and CX University have helped us achieve! From the workshop to the e-learning module, we are well on our way to accomplishing our mission of helping every employee see that they play a role in driving customer loyalty. Here are a few of the comments I’m receiving from employees about the e-learning course:
“I thought that the e-learning module was set up in an easy to read/follow format.”
“It was very informative.”
“Very informative and actually something I was interested in learning :)”
“It was an informative and pensive module and engaged one in critical thinking.”
“Very informative and touched multiple critical aspects of the business.”
Thank you so much!! I am very excited as well and sincerely appreciate what you and CX University have helped us achieve! From the workshop to the e-learning module, we are well on our way to accomplishing our mission of helping every employee see that they play a role in driving customer loyalty. Here are a few of the comments I’m receiving from employees about the e-learning course:
“I thought that the e-learning module was set up in an easy to read/follow format.”
“It was very informative.”
“Very informative and actually something I was interested in learning :)”
“It was an informative and pensive module and engaged one in critical thinking.”
“Very informative and touched multiple critical aspects of the business.”
Contact us for Corporate Inquiries
Leading the way in Experience training!
CX University is the only Recognized Training Provider through the CXPA that offers fully online training in Customer Experience.
Advancing the CX Discipline
CX University is partnered with Moravian University to grant learners up to six MBA credits.
Need help? Call our award-winning support team 24/7 at (484) 254-4052
CX University is leading the way in Customer Experience training.
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