Blog

CX University and McFadden Strategies Form Strategic Alliance to Advance Customer Experience Excellence

Discover how CX University and McFadden Strategies are revolutionizing Customer Experience through a strategic alliance, offering globally recognized training, tailored industry solutions, and...

CX University and JourneyTrack Partner to Launch Innovative Software Integration in Online CX Program

CX University and JourneyTrack announce a strategic partnership to enhance customer experience education, offering advanced journey mapping tools and certification programs to improve CX skills...

Beyond the Kiosk: Restoring Human Touch in Healthcare Technology

In the ever-evolving landscape of healthcare, technological advancements are often...

The Nine Golden Rules of CX Success: Rules 7 and 8

Explore essential principles for enhancing customer experience (CX). It emphasizes the importance of listening to customer feedback and fostering a culture of continuous improvement. By implementing...

The Nine Golden Rules of CX Success: Rules 4-6

Explore the transformative power of psychological safety and employee engagement in enhancing customer experience (CX) in this insightful article. Part two of a three-part series on "The Golden Rules...

CX University and Rochat School of Business Switzerland Partner to Offer New Customer Experience Specialist (CXS) Certificate Program in Spanish

Announcing a new partnership between CX University and Rochat School of Business Switzerland to launch the Customer Experience Specialist (CXS) certificate program in Spanish. This innovative program...

The Impact of AI in 2024 (so far)

We were warned last year that Artificial Intelligence (AI) is...

Part 2: Mastering Omnichannel Data Analysis

Best Practices for Measuring Campaign Success In today’s complex marketing...