Rebellion at Dollar General! A Challenge to CX Strategies?
[fsn_row][fsn_column width=”12″][fsn_text] Employee experience is receiving increasing attention in our…
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Winning the Game: Why Global Professional Development in Customer Experience and Employee Engagement Are Key
Investing in global professional development online courses focused on customer experience and employee engagement can bring many benefits to a business, including increased customer loyalty, positive word-of-mouth advertising, improved reputation, increased productivity, improved customer service, and positive work culture. Online courses can be a convenient, cost-effective, and customizable way for businesses to invest in the professional development of their employees. By improving these critical factors, businesses can stay competitive and succeed in today’s global market.
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From Boredom to Motivation: Techniques for Increasing Engagement in Online Learning
Engaging adult learners through online training requires careful planning, strategy, and a positive customer experience.
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So, what do I do now that I am working from home?
I left the technology company I co-founded five years ago…
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How to Collaborate Effectively in a Work-from-Home Office Space
https://youtu.be/Jgnjd2ZdfbM With all the office buildings and school closures resulting…
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Empathy Is the Most Critical Soft Skill and Has Been for at Least a Century
In the Bible of Self-Help Books, “How to Win Friends…
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One Thing that All Successful Employee Engagement Strategies Accomplish
It is all too easy to let best practices spill…
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Four of the Most Successful Employee Engagement Strategies Also Drive Customer Experience
There are hundreds of best practices for employee engagement, and…
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You want talent, but can you manage it?
Can you think of a business that wants untalented workers?…
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Top-Rated in Employee Engagement and Customer Satisfaction: How does Quicken Loans do it?
https://youtu.be/c_iqvSZMGps There is an incredible amount of data corroborating the…
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The Most Inspirational Employee Value Proposition on the Planet, Dissected
It is easy to find the definition of Employee Value…
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Employee Engagement Requires an Authentic Contract with Leadership: Two standout cases in Energy and Insurance
Employees want to feel a sense of commitment to their…
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What Can Customer Experience Take from Holacracy and other Self-Organizing Business Models?
Self-organizing models of governance, like holacracy, are comprehensive approaches to…
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Why Customer Experience Training is Important
And the scarcity of learning opportunities Customer Experience (CX) as…
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The Portillo’s ‘Golden Ticket’: Where customers and associates both win
Growing up on the South Side of Chicago, I had…
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Reduce Employee Effort for a Great Customer Experience
There’s a lot of talk about how much effort a…
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Mapping Customer and Employee Journeys [INFOGRAPHIC]
CX journey mapping no longer lives within the confines of…
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CX Adoption: The Most Important Word to Get Your Organization to Move
You’re probably thinking to yourself right now that you know…
