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A Prerequisite for Customer Centricity and Transformative Growth
Customer Centricity

A Prerequisite for Customer Centricity and Transformative Growth

ByMohamed Latib Posted onFebruary 13, 2018September 6, 2020 Updated onSeptember 6, 2020
0 Comments

As soon as an organization wants to embrace a change…

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My Experience Ruined by Moose
Customer Centricity Experience Design

My Experience Ruined by Moose

ByMohamed Latib Posted onMay 25, 2017September 6, 2020 Updated onSeptember 6, 2020
0 Comments

I just returned from a wonderful annual conference of the…

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The Eleven Sacred Cows of Customer Experience
Customer Centricity CX Strategy Organizational Adoption of CX Webinar

The Eleven Sacred Cows of Customer Experience

ByMohamed Latib Posted onApril 5, 2017December 19, 2020 Updated onDecember 19, 2020
1 Comment

Download the Sacred Cows eBook How does your organization hold…

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Healthcare is On Notice by Patients
Customer Centricity Patient Experience

Healthcare is On Notice by Patients

ByJanet Biedron Posted onMarch 21, 2017September 6, 2020 Updated onSeptember 6, 2020
1 Comment

Healthcare organizations have traditionally delivered care focused on the needs…

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Adjusting Your Sails to Help Cultivate Human and Customer Centricity
Customer Centricity

Adjusting Your Sails to Help Cultivate Human and Customer Centricity

ByMohamed Latib Posted onMarch 6, 2017September 6, 2020 Updated onSeptember 6, 2020
0 Comments

William Arthur Ward, one of America’s most quoted writers of…

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CXU 2016 Performance Results: Online Courses
Customer Centricity CX Strategy Experience Design Metrics and ROI Organizational Adoption of CX Press Release VOC and Customer Insights

CXU 2016 Performance Results: Online Courses

ByCX University Posted onFebruary 27, 2017 Updated onFebruary 27, 2017
0 Comments

Since the launch of CX University in late 2015, the…

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Is Customer Experience no more than a Checklist Exercise Based on Assumptions
Customer Centricity Experience Design

Is Customer Experience no more than a Checklist Exercise Based on Assumptions

ByKarl Sharicz Posted onNovember 7, 2016September 6, 2020 Updated onSeptember 6, 2020
1 Comment

Let me begin my latest rant, oh sorry, I mean…

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Mastering Customer Centricity: Watch the Webinar
Customer Centricity Webinar

Mastering Customer Centricity: Watch the Webinar

ByCX University Posted onNovember 2, 2016 Updated onNovember 2, 2016
0 Comments

Mastering Customer Centricity discusses the necessary steps you can take to…

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What a Sensational Customer Experience Looks, Feels, Smells, and Tastes Like
Customer Centricity CX Strategy Experience Design

What a Sensational Customer Experience Looks, Feels, Smells, and Tastes Like

ByBrian Dennis Posted onOctober 5, 2016September 6, 2020 Updated onSeptember 6, 2020
0 Comments

A conference attendee asked me last week what my most…

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The ‘Always On’ Enterprise
Customer Centricity Metrics and ROI VOC and Customer Insights

The ‘Always On’ Enterprise

ByMike Wittenstein Posted onSeptember 19, 2016September 6, 2020 Updated onSeptember 6, 2020
0 Comments

For well over 100 years, businesses leaders have made decisions…

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