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bad news for ceos
Organizational Adoption of CX

Bad News for CEOs: You can’t compete your way to superior customer experience

For a Customer Experience (CX) initiative to succeed, it needs broad support across the organization,

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Mohamed Latib March 22, 2018 No Comments
Experience Design

A Simple Way to Increase Graduation Rates (without increasing the budget)

Graduation rate is an extremely significant metric for every senior administrator in every higher education

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Mohamed Latib March 6, 2018 1 Comment
Metrics and ROI

How To Measure CX Profit Contribution

CX University Point of View by Scott McCallister and Mohamed Latib Part of the Series: Financial

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Scott McCallister February 27, 2018 No Comments
Customer Experience everyone's business
Organizational Adoption of CX

Customer Experience Is Either Everybody’s Business, or Nobody’s Business

Until maybe 20 years ago, people were fine with businesses that were in it for

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Mohamed Latib February 20, 2018 No Comments

Valid Measurement Tool for CX Knowledge now available through CX University

CX University announces today updates to its CX Quotient (CXQ), a measurement tool to benchmark

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CX University February 19, 2018 No Comments
business growth customer centricity
Customer Centricity

A Prerequisite for Customer Centricity and Transformative Growth

As soon as an organization wants to embrace a change initiative like customer experience, it

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Mohamed Latib February 13, 2018 No Comments
small business owner customer experience
VOC and Customer Insights

Are small businesses missing out on Customer Experience as a way to grow?

Do you know how much small and medium-size businesses (SMEs) contribute to total GDP growth?

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Mohamed Latib February 6, 2018 No Comments
chatbot technology customer experience
Experience Design

The Core of Your Digital Transformation in CX

In today’s economy, there are two things that you must do. You must deliver a

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Jim Rembach February 1, 2018 No Comments
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