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business growth customer centricity
Customer Centricity

A Prerequisite for Customer Centricity and Transformative Growth

As soon as an organization wants to embrace a change initiative like customer experience, it

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Mohamed Latib February 13, 2018 No Comments
small business owner customer experience
VOC and Customer Insights

Are small businesses missing out on Customer Experience as a way to grow?

Do you know how much small and medium-size businesses (SMEs) contribute to total GDP growth?

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Mohamed Latib February 6, 2018 No Comments
chatbot technology customer experience
Experience Design

The Core of Your Digital Transformation in CX

In today’s economy, there are two things that you must do. You must deliver a

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Jim Rembach February 1, 2018 No Comments
digital disruption and customer experience
CX Strategy

Which is more integral to success: Digitization or customer experience?

In an era when disruptors like Uber, Netflix, and Amazon are reimagining markets and eroding

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Mohamed Latib January 30, 2018 No Comments

CX University Partners with Montgomery County Community College to Offer College Credits

CX University (CXU) announces today a new partnership with Montgomery County Community College (MCCC) that

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CX University January 29, 2018 No Comments
Measurement models Customer Experience
Metrics and ROI

Testing CX Initiatives for Financial Benefits: Measurement Models for your Business Case

Widely used Customer Experience measures provide soft associations with benefits instead of hard numbers on

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Scott McCallister November 20, 2017 No Comments

CXU Announces New Consulting Services for CX Financial Measurement

CX University (CXU) announced today the official launch of Customer Experience (CX) Financial Consulting Services.

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CX University October 30, 2017 No Comments
Quality customer experience future
CX Strategy

Your Customer Experience is Superficial unless you have the “Q”

This article was originally published on Eglobalis. Companies are shooting themselves in the foot consistently around

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Ricardo Saltz Gulko October 19, 2017 No Comments
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