Customer Experience Trends

Employee Engagement

It is all too easy to let best practices spill out into something like a

Mohamed Latib September 27, 2018 No Comments

Patient Experience

Healthcare organizations have traditionally delivered care focused on the needs and convenience of the organization—not

Janet Biedron September 20, 2018 No Comments

Employee Engagement

There are hundreds of best practices for employee engagement, and all of them are being

Mohamed Latib September 18, 2018 No Comments

Employee Engagement

Can you think of a business that wants untalented workers? And yet, how many businesses

Mohamed Latib September 11, 2018 No Comments

Employee Engagement

https://youtu.be/c_iqvSZMGps There is an incredible amount of data corroborating the deep relatedness between customer satisfaction

Mohamed Latib July 31, 2018 8 Comments

Employee Engagement

It is easy to find the definition of Employee Value Proposition (EVP), but it is

Mohamed Latib July 24, 2018 No Comments

Employee Engagement

Employees want to feel a sense of commitment to their work. And in return for

Mohamed Latib July 9, 2018 No Comments

Employee Engagement

Self-organizing models of governance, like holacracy, are comprehensive approaches to structuring and running businesses. They

Mohamed Latib April 26, 2018 No Comments