Talent Development and Training - CX Certification Programs

Customer Centricity

As soon as an organization wants to embrace a change initiative like customer experience, it

Mohamed Latib February 13, 2018 No Comments

VOC and Customer Insights

Do you know how much small and medium-size businesses (SMEs) contribute to total GDP growth?

Mohamed Latib February 6, 2018 No Comments

Experience Design

In today’s economy, there are two things that you must do. You must deliver a

Jim Rembach February 1, 2018 No Comments

CX Strategy

In an era when disruptors like Uber, Netflix, and Amazon are reimagining markets and eroding

Mohamed Latib January 30, 2018 No Comments

CX University (CXU) announces today a new partnership with Montgomery County Community College (MCCC) that

CX University January 29, 2018 No Comments

Metrics and ROI

Widely used Customer Experience measures provide soft associations with benefits instead of hard numbers on

Scott McCallister November 20, 2017 No Comments

CX University (CXU) announced today the official launch of Customer Experience (CX) Financial Consulting Services.

CX University October 30, 2017 No Comments

CX Strategy

This article was originally published on Eglobalis. Companies are shooting themselves in the foot consistently around

Ricardo Saltz Gulko October 19, 2017 No Comments