Customer Experience Trends

Customer Centricity

I just returned from a wonderful annual conference of the Customer Experience Professionals Association at

Mohamed Latib May 25, 2017 No Comments

Organizational Adoption of CX

If we can order something on Amazon Prime and it arrives the next day, then

Mohamed Latib May 24, 2017 No Comments

Experience Design

In the last decade, many brands have used customer experience perspectives and processes to complete

Mike Wittenstein May 16, 2017 No Comments

Patient Experience

Who’s in charge of the Patient’s Happiness? Much has been written on the role of

Janet Biedron May 8, 2017 No Comments

PHILADELPHIA, PA – April 5, 2017 – CX University recently offered a free live webinar

CX University April 6, 2017 No Comments

Customer Centricity

Download the Sacred Cows eBook How does your organization hold up to the Sacred Cows

Mohamed Latib April 5, 2017 1 Comment

As a result of the recent partnership between CX University (USA) and WOW! CX (Argentina),

CX University March 31, 2017 No Comments

Customer Centricity

Healthcare organizations have traditionally delivered care focused on the needs and convenience of the organization,

Janet Biedron March 21, 2017 1 Comment