Talent Development and Training - CX Certification Programs

CX Strategy

Continuing with our series on how generations demand different Customer Experiences, here we illustrate the

CX University November 11, 2016 No Comments

Customer Centricity

Let me begin my latest rant, oh sorry, I mean blog, with a bold and

Karl Sharicz November 7, 2016 1 Comment

Customer Centricity

Mastering Customer Centricity discusses the necessary steps you can take to truly delight and retain your

CX University November 2, 2016 No Comments

Infographic

Creating a powerful customer experience necessitates understanding the customer segment or the generational differences among

CX University November 1, 2016 No Comments

CX Strategy

There’s a lot of talk about how much effort a customer is required to put

Annette Franz October 31, 2016 No Comments

Play Previous Next It’s an incredible time to watch our world become resurfaced by the

Mohamed Latib October 12, 2016 No Comments

CX University Participates in World CX Day 2016 PHILADELPHIA, PA – October 11, 2016 –

CX University October 11, 2016 No Comments

Metrics and ROI

Customer experience requires funding and funding requires a strong business case. So how do you

Nancy Porte October 11, 2016 No Comments