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Talent Development And Training
CX Strategy

GenZ and CX: An Infographic

Continuing with our series on how generations demand different Customer Experiences, here we illustrate the

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CX University November 11, 2016 No Comments
Customer Experience Training
Customer Centricity

Is Customer Experience no more than a Checklist Exercise Based on Assumptions

Let me begin my latest rant, oh sorry, I mean blog, with a bold and

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Karl Sharicz November 7, 2016 1 Comment
Customer Experience Training
Customer Centricity

Mastering Customer Centricity: Watch the Webinar

Mastering Customer Centricity discusses the necessary steps you can take to truly delight and retain your

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CX University November 2, 2016 No Comments
selfie photo millennials-Customer Experience Training
Infographic

Millennials and CX: An Infographic

Creating a powerful customer experience necessitates understanding the customer segment or the generational differences among

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CX University November 1, 2016 No Comments
Employee Engagement
CX Strategy

Reduce Employee Effort for a Great Customer Experience

There’s a lot of talk about how much effort a customer is required to put

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Annette Franz October 31, 2016 No Comments

Deploying CX Across the World: Cross-cultural challenges

Play Previous Next It’s an incredible time to watch our world become resurfaced by the

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Mohamed Latib October 12, 2016 No Comments

CXU World CX Day 2016

CX University Participates in World CX Day 2016 PHILADELPHIA, PA – October 11, 2016 –

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CX University October 11, 2016 No Comments
Customer Experience Training
Metrics and ROI

How to Create an Effective Business Case for CX

Customer experience requires funding and funding requires a strong business case. So how do you

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Nancy Porte October 11, 2016 No Comments
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