Blog

The Nine Golden Rules of CX Success: Rules 1-3

ByMohamed Latib July 31, 2024 CX Strategy

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chatbots revolutionize customer experience

The Rise of Chatbots: A Game Changer in Customer Experience

ByMohamed Latib May 13, 2024 CX Strategy

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Real-Time Customer Surveys: A Proactive Approach to CX

ByMohamed Latib May 6, 2024 Metrics and ROI,NPS

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Emotional Intelligence in CX: Connecting Beyond Transactions

ByMohamed Latib April 29, 2024 Customer Centricity

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Ethical Consumerism and the Path to Long-Term Brand Loyalty

ByMohamed Latib April 16, 2024 CX Strategy

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Rebellion at Dollar General! A Challenge to CX Strategies?

ByMohamed Latib April 2, 2024 Employee Engagement

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The Impact of AI in 2024 (so far)

ByMohamed Latib March 25, 2024 CX Strategy

We were warned last year that Artificial Intelligence (AI) is...

Hyper-Personalization: The Future of Customer Experiences

ByMohamed Latib March 18, 2024 Customer Centricity

In today’s digital age, businesses are on a mission for...

Part 2: Mastering Omnichannel Data Analysis

ByMohamed Latib March 11, 2024 Experience Design,Metrics and ROI

Best Practices for Measuring Campaign Success In today’s complex marketing...

Omnichannel Experiences: Redefining Customer Interaction

ByMohamed Latib March 4, 2024 CX Strategy,Experience Design

Customer experience (CX) has taken center stage, reshaping the way...

The Balancing Act: Security Protocols for Online Banking and the Digital Customer Experience

ByMohamed Latib February 1, 2024 CX Strategy,Organizational Adoption of CX

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CX University Breaks the Threshold to +90 Net Promoter Score

ByCX University January 30, 2024 Press Release

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CX University Revamps its Course Content

ByCX University November 21, 2023 Press Release

CX University (CXU) has completed a full internal audit of...

certified customer experience professional

CX University Launches Specialized CCXP Exam Prep Course

ByCX University November 7, 2023 Press Release

To meet the market demands for quality online instruction and...

Designing Emotion: How Creative Directors Evoke Customer Sentiment Through Branding

ByLauren Wagner September 19, 2023 Experience Design

While a company’s products and services may lie at the...

Technology meets CX Training: CX University and moveXM Announce Partnership on Customer Experience Professional Program

ByCX University September 18, 2023 Press Release

CX University (CXU) announces its new partnership with Germany-based organization...

Unlocking the Benefits of Specialized Training Companies for Online Professional Development Programs

ByMohamed Latib August 1, 2023 Organizational Adoption of CX

Unlock the advantages of specialized training companies for online professional development programs. Discover how cost-effectiveness, tailored programs, and tiered approaches drive employee...

Want to Be the Most Important Person in Your Customers’ Lives? Get Certified in Customer Experience

ByMohamed Latib July 11, 2023 Certification

Unlock the Power of Customer Experience Certification: Enhance your career prospects with a valuable customer experience certification. Discover the wide-ranging benefits it offers to individuals at...

CX University Releases Enterprise Learning Solution to United Bank for Africa

ByCX University July 10, 2023 Press Release

CX University (CXU) announces the completion of the United Bank...

Embracing Online Education: Advantages of Earning Graduate Credits and Degrees for Busy Professionals

ByMohamed Latib June 6, 2023 Organizational Adoption of CX

Discover the advantages of earning graduate credits and degrees online for busy professionals. Explore how education has evolved since Covid-19 and why finding the right program, like CX University's...

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