Blog - Learning And Development Professionals

Experience Design

Let’s be honest, Customer Service Departments were created, and many still exist today, to problem

Mike Wittenstein August 22, 2017 No Comments

Experience Design

As part of the CX University team, I have had the privilege of increasing my

CX University August 15, 2017 No Comments

Metrics and ROI

Recently, I purchased a Subaru Outback for my son to use for his internship this

Brian Dennis August 2, 2017 No Comments

Infographic

Following our series of infographics depicting generational segmenting in Customer Experience, here we have GenX, individuals

CX University July 25, 2017 No Comments

Infographic

Following our series of infographics depicting generational segmenting in Customer Experience, here we have GenX, individuals

CX University June 29, 2017 No Comments

CX Strategy

And the scarcity of learning opportunities Customer Experience (CX) as a discipline is relatively new.

CX University June 27, 2017 No Comments

Customer Centricity

I just returned from a wonderful annual conference of the Customer Experience Professionals Association at

Mohamed Latib May 25, 2017 No Comments

Organizational Adoption of CX

If we can order something on Amazon Prime and it arrives the next day, then

Mohamed Latib May 24, 2017 No Comments