Metrics and ROI
Customer Experience will be a Fad without a Better Business Case
CX University Point of View By Scott McCallister and Mohamed Latib Widely used Customer Experience
Scott McCallister October 17, 2017 No Comments
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CX University partners with The Employers’ Association of Grand Rapids to offer Talent Development Trainings to HR Members
CX University (CXU) announces today the new partnership with The Employers’ Association of Grand Rapids
CX University October 17, 2017 No Comments
Experience Design
When CX, Business, and Tech Combine
Is there a difference between customer experience and digital customer experience anymore? Customer Experience used
Mike Wittenstein August 29, 2017 No Comments
CX University releases official certification for Customer and Patient Experience Specialists
CX University (CXU) launches the certification offerings for professionals seeking to elevate their expertise and
CX University August 25, 2017 No Comments
Experience Design
Is the Customer Service “Department” Becoming Obsolete?
Let’s be honest, Customer Service Departments were created, and many still exist today, to problem
Mike Wittenstein August 22, 2017 No Comments
Experience Design
CX Clearly Makes a Difference
As part of the CX University team, I have had the privilege of increasing my
CX University August 15, 2017 No Comments
Metrics and ROI
Focus on Improvement, not the Number
Recently, I purchased a Subaru Outback for my son to use for his internship this
Brian Dennis August 2, 2017 No Comments
Infographic
Infographic: GenX and Customer Service
Following our series of infographics depicting generational segmenting in Customer Experience, here we have GenX, individuals
CX University July 25, 2017 No Comments
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