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CUSTOMER EXPERIENCE WILL BE A FAD WITHOUT A BETTER BUSINESS CASE
Metrics and ROI

Customer Experience will be a Fad without a Better Business Case

CX University Point of View By Scott McCallister and Mohamed Latib Widely used Customer Experience

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Scott McCallister October 17, 2017 No Comments

CX University partners with The Employers’ Association of Grand Rapids to offer Talent Development Trainings to HR Members

CX University (CXU) announces today the new partnership with The Employers’ Association of Grand Rapids

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CX University October 17, 2017 No Comments
Business technology customer experience
Experience Design

When CX, Business, and Tech Combine

Is there a difference between customer experience and digital customer experience anymore? Customer Experience used

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Mike Wittenstein August 29, 2017 No Comments

CX University releases official certification for Customer and Patient Experience Specialists

CX University (CXU) launches the certification offerings for professionals seeking to elevate their expertise and

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CX University August 25, 2017 No Comments
customer service experience design
Experience Design

Is the Customer Service “Department” Becoming Obsolete?

Let’s be honest, Customer Service Departments were created, and many still exist today, to problem

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Mike Wittenstein August 22, 2017 No Comments
supermarket grocery store customer experience
Experience Design

CX Clearly Makes a Difference

As part of the CX University team, I have had the privilege of increasing my

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CX University August 15, 2017 No Comments
Metrics and ROI

Focus on Improvement, not the Number

Recently, I purchased a Subaru Outback for my son to use for his internship this

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Brian Dennis August 2, 2017 No Comments
Customer Service TrainingCustomer Service Training
Infographic

Infographic: GenX and Customer Service

Following our series of infographics depicting generational segmenting in Customer Experience, here we have GenX, individuals

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CX University July 25, 2017 No Comments
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