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digital disruption and customer experience
CX Strategy

Which is more integral to success: Digitization or customer experience?

In an era when disruptors like Uber, Netflix, and Amazon are reimagining markets and eroding

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Mohamed Latib January 30, 2018 No Comments

CX University Partners with Montgomery County Community College to Offer College Credits

CX University (CXU) announces today a new partnership with Montgomery County Community College (MCCC) that

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CX University January 29, 2018 No Comments
Measurement models Customer Experience
Metrics and ROI

Testing CX Initiatives for Financial Benefits: Measurement Models for your Business Case

Widely used Customer Experience measures provide soft associations with benefits instead of hard numbers on

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Scott McCallister November 20, 2017 No Comments

CXU Announces New Consulting Services for CX Financial Measurement

CX University (CXU) announced today the official launch of Customer Experience (CX) Financial Consulting Services.

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CX University October 30, 2017 No Comments
Quality customer experience future
CX Strategy

Your Customer Experience is Superficial unless you have the “Q”

This article was originally published on Eglobalis. Companies are shooting themselves in the foot consistently around

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Ricardo Saltz Gulko October 19, 2017 No Comments
CUSTOMER EXPERIENCE WILL BE A FAD WITHOUT A BETTER BUSINESS CASE
Metrics and ROI

Customer Experience will be a Fad without a Better Business Case

CX University Point of View By Scott McCallister and Mohamed Latib Widely used Customer Experience

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Scott McCallister October 17, 2017 No Comments

CX University partners with The Employers’ Association of Grand Rapids to offer Talent Development Trainings to HR Members

CX University (CXU) announces today the new partnership with The Employers’ Association of Grand Rapids

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CX University October 17, 2017 No Comments
Business technology customer experience
Experience Design

When CX, Business, and Tech Combine

Is there a difference between customer experience and digital customer experience anymore? Customer Experience used

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Mike Wittenstein August 29, 2017 No Comments
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