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Introducing the Launch of PX Academy
Patient Experience

Introducing the Launch of PX Academy

ByCX University Posted onFebruary 26, 2020 Updated onFebruary 26, 2020
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Across every industry, there is one common thread: call it…

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The Gap between Leadership and Patient Experience: Healthcare pundits are out of touch
Patient Experience

The Gap between Leadership and Patient Experience: Healthcare pundits are out of touch

ByJanet Biedron Posted onOctober 22, 2019September 6, 2020 Updated onSeptember 6, 2020
0 Comments

Healthcare organizations have traditionally delivered care focused on the needs…

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Does Your Hospital Treat Patient Families Like This?
Patient Experience

Does Your Hospital Treat Patient Families Like This?

ByJanet Biedron Posted onOctober 17, 2019September 6, 2020 Updated onSeptember 6, 2020
1 Comment

An Expert’s Take on an Award-Winning Philadelphia Hospital’s Patient Family…

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Putting the Patient First: Changing Demands in Healthcare
Patient Experience

Putting the Patient First: Changing Demands in Healthcare

ByJanet Biedron Posted onSeptember 20, 2018September 6, 2020 Updated onSeptember 6, 2020
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Healthcare organizations have traditionally delivered care focused on the needs…

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Happiness and The Patient Experience
Patient Experience

Happiness and The Patient Experience

ByJanet Biedron Posted onMay 8, 2017September 6, 2020 Updated onSeptember 6, 2020
0 Comments

Who’s in charge of the Patient’s Happiness? Much has been…

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Healthcare is On Notice by Patients
Customer Centricity Patient Experience

Healthcare is On Notice by Patients

ByJanet Biedron Posted onMarch 21, 2017September 6, 2020 Updated onSeptember 6, 2020
1 Comment

Healthcare organizations have traditionally delivered care focused on the needs…

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A Nurse’s Role in Patient Experience
Patient Experience

A Nurse’s Role in Patient Experience

ByJanet Biedron Posted onMarch 8, 2017September 6, 2020 Updated onSeptember 6, 2020
0 Comments

In this experience economy, many have touted the enormous value…

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Learning Patient Experience in the Dark Ages
Patient Experience

Learning Patient Experience in the Dark Ages

ByJanet Biedron Posted onMarch 1, 2016September 6, 2020 Updated onSeptember 6, 2020
0 Comments

What is old is new again… or is it? In…

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