Blog - Learning And Development Professionals

Experience Design

Graduation rate is an extremely significant metric for every senior administrator in every higher education

Mohamed Latib March 6, 2018 1 Comment

Metrics and ROI

CX University Point of View by Scott McCallister and Mohamed Latib Part of the Series: Financial

Scott McCallister February 27, 2018 No Comments

Organizational Adoption of CX

Until maybe 20 years ago, people were fine with businesses that were in it for

Mohamed Latib February 20, 2018 No Comments

CX University announces today updates to its CX Quotient (CXQ), a measurement tool to benchmark

CX University February 19, 2018 No Comments

Customer Centricity

As soon as an organization wants to embrace a change initiative like customer experience, it

Mohamed Latib February 13, 2018 No Comments

VOC and Customer Insights

Do you know how much small and medium-size businesses (SMEs) contribute to total GDP growth?

Mohamed Latib February 6, 2018 No Comments

Experience Design

In today’s economy, there are two things that you must do. You must deliver a

Jim Rembach February 1, 2018 No Comments

CX Strategy

In an era when disruptors like Uber, Netflix, and Amazon are reimagining markets and eroding

Mohamed Latib January 30, 2018 No Comments