Talent Development and Training - CX Certification Programs

Employee Engagement

It is easy to find the definition of Employee Value Proposition (EVP), but it is

Mohamed Latib July 24, 2018 No Comments

Employee Engagement

Employees want to feel a sense of commitment to their work. And in return for

Mohamed Latib July 9, 2018 No Comments

Employee Engagement

Self-organizing models of governance, like holacracy, are comprehensive approaches to structuring and running businesses. They

Mohamed Latib April 26, 2018 No Comments

Organizational Adoption of CX

People live in their own functional domains. They have their responsibilities, their metrics, and they

Mohamed Latib March 29, 2018 1 Comment

Organizational Adoption of CX

For a Customer Experience (CX) initiative to succeed, it needs broad support across the organization,

Mohamed Latib March 22, 2018 No Comments

Experience Design

Graduation rate is an extremely significant metric for every senior administrator in every higher education

Mohamed Latib March 6, 2018 1 Comment

Metrics and ROI

CX University Point of View by Scott McCallister and Mohamed Latib Part of the Series: Financial

Scott McCallister February 27, 2018 No Comments

Organizational Adoption of CX

Until maybe 20 years ago, people were fine with businesses that were in it for

Mohamed Latib February 20, 2018 No Comments