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Employee Engagement

Employee Engagement Requires an Authentic Contract with Leadership: Two standout cases in Energy and Insurance

Employees want to feel a sense of commitment to their work. And in return for

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Mohamed Latib July 9, 2018 No Comments
Customer experience corporate packages
Employee Engagement

What Can Customer Experience Take from Holacracy and other Self-Organizing Business Models?

Self-organizing models of governance, like holacracy, are comprehensive approaches to structuring and running businesses. They

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Mohamed Latib April 26, 2018 No Comments
cascading collaboration CX
Organizational Adoption of CX

Break Silos with This Secret Customer Experience Weapon: Cascading Collaboration

People live in their own functional domains. They have their responsibilities, their metrics, and they

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Mohamed Latib March 29, 2018 1 Comment
bad news for ceos
Organizational Adoption of CX

Bad News for CEOs: You can’t compete your way to superior customer experience

For a Customer Experience (CX) initiative to succeed, it needs broad support across the organization,

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Mohamed Latib March 22, 2018 No Comments
Experience Design

A Simple Way to Increase Graduation Rates (without increasing the budget)

Graduation rate is an extremely significant metric for every senior administrator in every higher education

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Mohamed Latib March 6, 2018 1 Comment
Metrics and ROI

How To Measure CX Profit Contribution

CX University Point of View by Scott McCallister and Mohamed Latib Part of the Series: Financial

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Scott McCallister February 27, 2018 No Comments
Customer Experience everyone's business
Organizational Adoption of CX

Customer Experience Is Either Everybody’s Business, or Nobody’s Business

Until maybe 20 years ago, people were fine with businesses that were in it for

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Mohamed Latib February 20, 2018 No Comments

Valid Measurement Tool for CX Knowledge now available through CX University

CX University announces today updates to its CX Quotient (CXQ), a measurement tool to benchmark

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CX University February 19, 2018 No Comments
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