Employee Engagement
Empathy Is the Most Critical Soft Skill and Has Been for at Least a Century
In the Bible of Self-Help Books, “How to Win Friends and Influence People,” by Dale
Mohamed Latib January 8, 2019 1 Comment
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CX University named finalist for 2018 Gulf Awards
CX University has recently been named a finalist in the 2018 Gulf Customer Experience Awards
CX University November 27, 2018 No Comments
Employee Engagement
One Thing that All Successful Employee Engagement Strategies Accomplish
It is all too easy to let best practices spill out into something like a
Mohamed Latib September 27, 2018 No Comments
Patient Experience
Putting the Patient First: Changing Demands in Healthcare
Healthcare organizations have traditionally delivered care focused on the needs and convenience of the organization—not
Janet Biedron September 20, 2018 No Comments
Employee Engagement
Four of the Most Successful Employee Engagement Strategies Also Drive Customer Experience
There are hundreds of best practices for employee engagement, and all of them are being
Mohamed Latib September 18, 2018 No Comments
Employee Engagement
You want talent, but can you manage it?
Can you think of a business that wants untalented workers? And yet, how many businesses
Mohamed Latib September 11, 2018 No Comments
Employee Engagement
Top-Rated in Employee Engagement and Customer Satisfaction: How does Quicken Loans do it?
https://youtu.be/c_iqvSZMGps There is an incredible amount of data corroborating the deep relatedness between customer satisfaction
Mohamed Latib July 31, 2018 8 Comments
Employee Engagement
The Most Inspirational Employee Value Proposition on the Planet, Dissected
It is easy to find the definition of Employee Value Proposition (EVP), but it is
Mohamed Latib July 24, 2018 No Comments
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