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Patient Experience

The Gap between Leadership and Patient Experience: Healthcare pundits are out of touch

Healthcare organizations have traditionally delivered care focused on the needs and convenience of the organization,

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Janet Biedron October 22, 2019 No Comments
hospital experience
Patient Experience

Does Your Hospital Treat Patient Families Like This?

An Expert’s Take on an Award-Winning Philadelphia Hospital’s Patient Family Experience: 3 out of 10.

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Janet Biedron October 17, 2019 1 Comment

CX University Joins The Focus Group for Upcoming Conference Events

PHILADELPHIA, PA – February 1, 2019 – CX University announces a new partnership with The

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CX University February 1, 2019 No Comments

CX University Expands Global Partnerships to Qatar

PHILADELPHIA, PA – January 27, 2019 – CX University announces its new partnership with Qatar-based

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CX University January 27, 2019 No Comments
Interconnected Technologies
CX Strategy

Five AI-Driven Customer Experience Solutions: A survey of the market

A lot of customer experience pundits are talking about AI. They say it is ushering

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Mohamed Latib January 14, 2019 No Comments
Employee Engagement

Empathy Is the Most Critical Soft Skill and Has Been for at Least a Century

In the Bible of Self-Help Books, “How to Win Friends and Influence People,” by Dale

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Mohamed Latib January 8, 2019 1 Comment

CX University named finalist for 2018 Gulf Awards

CX University has recently been named a finalist in the 2018 Gulf Customer Experience Awards

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CX University November 27, 2018 No Comments
Employee Engagement

One Thing that All Successful Employee Engagement Strategies Accomplish

It is all too easy to let best practices spill out into something like a

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Mohamed Latib September 27, 2018 No Comments
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