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Employee Engagement

Empathy Is the Most Critical Soft Skill and Has Been for at Least a Century

In the Bible of Self-Help Books, “How to Win Friends and Influence People,” by Dale

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Mohamed Latib January 8, 2019 1 Comment

CX University named finalist for 2018 Gulf Awards

CX University has recently been named a finalist in the 2018 Gulf Customer Experience Awards

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CX University November 27, 2018 No Comments
Employee Engagement

One Thing that All Successful Employee Engagement Strategies Accomplish

It is all too easy to let best practices spill out into something like a

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Mohamed Latib September 27, 2018 No Comments
Patient Experience

Putting the Patient First: Changing Demands in Healthcare

Healthcare organizations have traditionally delivered care focused on the needs and convenience of the organization—not

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Janet Biedron September 20, 2018 No Comments
corporate certification customer
Employee Engagement

Four of the Most Successful Employee Engagement Strategies Also Drive Customer Experience

There are hundreds of best practices for employee engagement, and all of them are being

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Mohamed Latib September 18, 2018 No Comments
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Employee Engagement

You want talent, but can you manage it?

Can you think of a business that wants untalented workers? And yet, how many businesses

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Mohamed Latib September 11, 2018 No Comments
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Employee Engagement

Top-Rated in Employee Engagement and Customer Satisfaction: How does Quicken Loans do it?

https://youtu.be/c_iqvSZMGps There is an incredible amount of data corroborating the deep relatedness between customer satisfaction

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Mohamed Latib July 31, 2018 8 Comments
Employee Engagement

The Most Inspirational Employee Value Proposition on the Planet, Dissected

It is easy to find the definition of Employee Value Proposition (EVP), but it is

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Mohamed Latib July 24, 2018 No Comments
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