Metrics and ROI
How to Create an Effective Business Case for CX
Customer experience requires funding and funding requires a strong business case. So how do you
Nancy Porte October 11, 2016 No Comments
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Customer Centricity
What a Sensational Customer Experience Looks, Feels, Smells, and Tastes Like
A conference attendee asked me last week what my most recent and best customer service
Brian Dennis October 5, 2016 No Comments
CX Strategy
Do You Know When a Customer is Ready to Leave?
It’s painful when a customer walks out the door. The good news is that you
Kim Proctor September 26, 2016 2 Comments
CX Strategy
The Myth Behind “Low-Hanging Fruit”
Note: This article comes from the perspective of the author’s work in the science and
Mike Wittenstein September 22, 2016 No Comments
Experience Design
What to do When You Hit a Customer Satisfaction Plateau
We all want to see constant improvement, but what do you do when customer satisfaction
Nancy Porte September 20, 2016 No Comments
Customer Centricity
The ‘Always On’ Enterprise
For well over 100 years, businesses leaders have made decisions based on what is right
Mike Wittenstein September 19, 2016 No Comments
CX Strategy
Intelligent Experience: Where CX Meets Tech
From the 1970s through the 1990s, customers’ experiences evolved quickly with the introduction of technology
Mike Wittenstein September 15, 2016 No Comments
CXU Open House
CX University Holds Its first Digital Open House Event PHILADELPHIA, PA – September 14, 2016
CX University September 14, 2016 No Comments
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