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selfie photo millennials-Customer Experience Training
Infographic

Millennials and CX: An Infographic

Creating a powerful customer experience necessitates understanding the customer segment or the generational differences among

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CX University November 1, 2016 No Comments
Employee Engagement
CX Strategy

Reduce Employee Effort for a Great Customer Experience

There’s a lot of talk about how much effort a customer is required to put

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Annette Franz October 31, 2016 No Comments

Deploying CX Across the World: Cross-cultural challenges

Play Previous Next It’s an incredible time to watch our world become resurfaced by the

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Mohamed Latib October 12, 2016 No Comments

CXU World CX Day 2016

CX University Participates in World CX Day 2016 PHILADELPHIA, PA – October 11, 2016 –

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CX University October 11, 2016 No Comments
Customer Experience Training
Metrics and ROI

How to Create an Effective Business Case for CX

Customer experience requires funding and funding requires a strong business case. So how do you

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Nancy Porte October 11, 2016 No Comments
Pirch kitchen
Customer Centricity

What a Sensational Customer Experience Looks, Feels, Smells, and Tastes Like

A conference attendee asked me last week what my most recent and best customer service

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Brian Dennis October 5, 2016 No Comments
customer dissatisfied-Pirch showers-Customer Experience Training
CX Strategy

Do You Know When a Customer is Ready to Leave?

It’s painful when a customer walks out the door. The good news is that you

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Kim Proctor September 26, 2016 2 Comments
Customer Service Training
CX Strategy

The Myth Behind “Low-Hanging Fruit”

Note: This article comes from the perspective of the author’s work in the science and

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Mike Wittenstein September 22, 2016 No Comments
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