Talent Development and Training - CX Certification Programs

Infographic

Creating a powerful customer experience necessitates understanding the customer segment or the generational differences among

CX University November 1, 2016 No Comments

CX Strategy

There’s a lot of talk about how much effort a customer is required to put

Annette Franz October 31, 2016 No Comments

Play Previous Next It’s an incredible time to watch our world become resurfaced by the

Mohamed Latib October 12, 2016 No Comments

CX University Participates in World CX Day 2016 PHILADELPHIA, PA – October 11, 2016 –

CX University October 11, 2016 No Comments

Metrics and ROI

Customer experience requires funding and funding requires a strong business case. So how do you

Nancy Porte October 11, 2016 No Comments

Customer Centricity

A conference attendee asked me last week what my most recent and best customer service

Brian Dennis October 5, 2016 No Comments

CX Strategy

It’s painful when a customer walks out the door. The good news is that you

Kim Proctor September 26, 2016 2 Comments

CX Strategy

Note: This article comes from the perspective of the author’s work in the science and

Mike Wittenstein September 22, 2016 No Comments