Customer Centricity
Mastering Customer Centricity: Watch the Webinar
Mastering Customer Centricity discusses the necessary steps you can take to truly delight and retain your
CX University
November 2, 2016
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Infographic
Millennials and CX: An Infographic
Creating a powerful customer experience necessitates understanding the customer segment or the generational differences among
CX University
November 1, 2016
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CX Strategy
Reduce Employee Effort for a Great Customer Experience
There’s a lot of talk about how much effort a customer is required to put
Annette Franz
October 31, 2016
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Deploying CX Across the World: Cross-cultural challenges
Play Previous Next It’s an incredible time to watch our world become resurfaced by the
Mohamed Latib
October 12, 2016
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CXU World CX Day 2016
CX University Participates in World CX Day 2016 PHILADELPHIA, PA – October 11, 2016 –
CX University
October 11, 2016
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Metrics and ROI
How to Create an Effective Business Case for CX
Customer experience requires funding and funding requires a strong business case. So how do you
Nancy Porte
October 11, 2016
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Customer Centricity
What a Sensational Customer Experience Looks, Feels, Smells, and Tastes Like
A conference attendee asked me last week what my most recent and best customer service
Brian Dennis
October 5, 2016
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CX Strategy
Do You Know When a Customer is Ready to Leave?
It’s painful when a customer walks out the door. The good news is that you
Kim Proctor
September 26, 2016
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