Customer Centricity
The ‘Always On’ Enterprise
For well over 100 years, businesses leaders have made decisions based on what is right
Mike Wittenstein September 19, 2016 No Comments
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CX Strategy
Intelligent Experience: Where CX Meets Tech
From the 1970s through the 1990s, customers’ experiences evolved quickly with the introduction of technology
Mike Wittenstein September 15, 2016 No Comments
CXU Open House
CX University Holds Its first Digital Open House Event PHILADELPHIA, PA – September 14, 2016
CX University September 14, 2016 No Comments
VOC and Customer Insights
What You Need to Succeed as a VOC Leader
Author’s Note: This is the sixth of a series of six posts about Why You Shouldn’t Be
Tony Bodoh September 14, 2016 No Comments
Customer Centricity
How Frustration through Design became Market Leadership
In this special article, I interview Jeffery Sears, CEO of PIRCH, to get his insight
Mike Wittenstein September 13, 2016 No Comments
VOC and Customer Insights
Why Having Guts and Following Your Gut Leads to VOC Success
Author’s Note: This is the fifth of a series of six posts about Why You Shouldn’t
Tony Bodoh September 12, 2016 No Comments
Experience Design
Here’s a Notion Retailers Must Adopt
During the second week of January each year, The Jacob K. Javitz Center in New
Mike Wittenstein September 8, 2016 No Comments
Organizational Adoption of CX
Why Good Relationships Matter to VOC Program Success
Author’s Note: This is the fourth of a series of six posts about Why You Shouldn’t
Tony Bodoh September 7, 2016 No Comments
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