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CX University releases official certification for Customer and Patient Experience Specialists

CX University (CXU) launches the certification offerings for professionals seeking to elevate their expertise and

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CX University August 25, 2017 No Comments
customer service experience design
Experience Design

Is the Customer Service “Department” Becoming Obsolete?

Let’s be honest, Customer Service Departments were created, and many still exist today, to problem

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Mike Wittenstein August 22, 2017 No Comments
supermarket grocery store customer experience
Experience Design

CX Clearly Makes a Difference

As part of the CX University team, I have had the privilege of increasing my

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CX University August 15, 2017 No Comments
Metrics and ROI

Focus on Improvement, not the Number

Recently, I purchased a Subaru Outback for my son to use for his internship this

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Brian Dennis August 2, 2017 No Comments
Customer Service TrainingCustomer Service Training
Infographic

Infographic: GenX and Customer Service

Following our series of infographics depicting generational segmenting in Customer Experience, here we have GenX, individuals

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CX University July 25, 2017 No Comments
Talent Development And Training
Infographic

Infographic: GenX and Digital Preferences

Following our series of infographics depicting generational segmenting in Customer Experience, here we have GenX, individuals

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CX University June 29, 2017 No Comments
Customer Experience Training
CX Strategy

Why Customer Experience Training is Important

And the scarcity of learning opportunities Customer Experience (CX) as a discipline is relatively new.

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CX University June 27, 2017 No Comments
Customer Service Training
Customer Centricity

My Experience Ruined by Moose

I just returned from a wonderful annual conference of the Customer Experience Professionals Association at

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Mohamed Latib May 25, 2017 No Comments
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