customer experience

Press Release

Technology meets CX Training: CX University and moveXM Announce Partnership on Customer Experience Professional Program
ByCX University September 18, 2023September 14, 2023

CX University (CXU) announces its new partnership with Germany-based organization, moveXM. This partnership was created to serve the niche-automotive market and enhance corporate offerings to include online Customer Experience training and certification, called the Customer Experience Professional program and CX Professional (CXP) certificate. CX University is the first global and comprehensive online professional development platform…

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Experience Design

Insights from CXPA’s CX Leaders Advance Conference: May 15-17, 2023 Orlando, Florida
ByMohamed Latib May 23, 2023May 21, 2023

Discover key insights and takeaways from CXPA’s CX Leaders Advance Conference, including Mohamed Latib’s presentation on “Design Skills to Master Change and Emotional Impact.” Explore the significance of customer-centric strategies, design thinking, and change management in shaping exceptional customer experiences. Gain valuable knowledge from this conference and ignite innovation in the world of customer experience.

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Employee Engagement

Winning the Game: Why Global Professional Development in Customer Experience and Employee Engagement Are Key
ByMohamed Latib May 16, 2023May 21, 2023

Investing in global professional development online courses focused on customer experience and employee engagement can bring many benefits to a business, including increased customer loyalty, positive word-of-mouth advertising, improved reputation, increased productivity, improved customer service, and positive work culture. Online courses can be a convenient, cost-effective, and customizable way for businesses to invest in the professional development of their employees. By improving these critical factors, businesses can stay competitive and succeed in today’s global market.

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Employee Engagement

From Boredom to Motivation: Techniques for Increasing Engagement in Online Learning
ByMohamed Latib May 2, 2023May 21, 2023

Engaging adult learners through online training requires careful planning, strategy, and a positive customer experience.

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Press Release

CX University Launches French Online Courses in Customer Experience
ByCX University July 28, 2022December 26, 2022

As a result of growing demand for international language courses in Customer Experience, CX University has launched comprehensive Customer Experience Online Courses fully translated and adapted in French. CX University CX University offers online training and development congruent with the experience economy, with Customer Experience and Patient Experience programs that are aligned with the economic…

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CX Strategy | Organizational Adoption of CX

Which is more integral to success: Digitization or customer experience?
ByMohamed Latib January 30, 2018September 6, 2020

In an era when disruptors like Uber, Netflix, and Amazon are reimagining markets and eroding the boundaries between markets, incumbents know they need to change. The problem most are confronting is how to begin, where, and how much? One answer to this question is digitization. Our competitors are able to deliver greater levels of efficiency…

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CX Strategy | Employee Engagement

Why Customer Experience Training is Important
ByCX University June 27, 2017

And the scarcity of learning opportunities Customer Experience (CX) as a discipline is relatively new. Believed to have emerged early in the new millennia (based on a literature review and terminology search) Customer Experience is the latest wave of thought on how organizations interact with their customers or clientele base. When taking into account the…

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Customer Centricity | Experience Design

My Experience Ruined by Moose
ByMohamed Latib May 25, 2017September 6, 2020

I just returned from a wonderful annual conference of the Customer Experience Professionals Association at the Biltmore Waldorf Astoria, a Hilton property in Phoenix. The hotel, its service, and staff were well prepared- they know how to delight the customer, sometimes with surprises. For example, I walked into the Spa and was immediately greeted by…

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Customer Centricity | CX Strategy | Organizational Adoption of CX | Webinar

The Eleven Sacred Cows of Customer Experience
ByMohamed Latib April 5, 2017March 3, 2022

Download the Sacred Cows eBook How does your organization hold up to the Sacred Cows test? eBook stocked with 11 Sacred Cows Case examples of each Sacred Cow Far too often I have heard practitioners say that they are challenged to get leadership support for their CX initiatives. Have you heard the same? I have…

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Press Release

CX University Partners with WOW! CX of Argentina to Launch Spanish Online Courses in Customer Experience
ByCX University March 31, 2017

As a result of the recent partnership between CX University (USA) and WOW! CX (Argentina), CX University has launched comprehensive Customer Experience Online Courses fully translated and adapted in Spanish. Behind the Partnership: More about WOW! CX and CX University WOW! CX is a leader in Customer Experience organizational transformation. Based in Argentina, WOW! CX…

Read More CX University Partners with WOW! CX of Argentina to Launch Spanish Online Courses in Customer Experience
Customer Centricity | CX Strategy | Experience Design | Metrics and ROI | Organizational Adoption of CX | Press Release | VOC and Customer Insights

CXU 2016 Performance Results: Online Courses
ByCX University February 27, 2017

Since the launch of CX University in late 2015, the Online Courses have been touted as the most comprehensive professional development courses offered on the market. After carefully cultivating and analyzing the testing scores of CXU learners over the past year, the results clearly show the difference CXU Online Courses make. Since the launch of…

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CX Strategy | Infographic | VOC and Customer Insights

GenX and CX: An Infographic
ByCX University November 14, 2016

Following our series of infographics depicting generational differences in Customer Experience, here we have GenX, individuals born between 1961 and 1980. Share on twitter Twitter Share on facebook Facebook Share on linkedin LinkedIn

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CX Strategy | Infographic | VOC and Customer Insights

GenZ and CX: An Infographic
ByCX University November 11, 2016

Continuing with our series on how generations demand different Customer Experiences, here we illustrate the CX patterns among people of Generation Z (those born between 1995 and 2012). Check out the previous infographic on Millennials and CX. Share on twitter Twitter Share on facebook Facebook Share on linkedin LinkedIn

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Customer Centricity | Experience Design

Is Customer Experience no more than a Checklist Exercise Based on Assumptions
ByKarl Sharicz November 7, 2016September 6, 2020

Let me begin my latest rant, oh sorry, I mean blog, with a bold and underlined assertion. For Some, Customer Experience IS no more than a checklist exercise based on assumptions! Now, I know what you’re probably thinking and saying to yourself, “This certainly isn’t the case within my organization.” To that, I would seriously…

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Customer Centricity | CX Strategy | Experience Design

What a Sensational Customer Experience Looks, Feels, Smells, and Tastes Like
ByBrian Dennis October 5, 2016September 6, 2020

A conference attendee asked me last week what my most recent and best customer service experience was. I mean a game changer that was truly different and memorable. It was actually easier than normal to answer as my wife and I just shopped a retailer we had not been too previously in Oak Brook, Illinois…

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CX Strategy | Experience Design

Price Matters in Customer Experiences
ByMohamed Latib July 5, 2016September 6, 2020

There is a chorus of voices across the business landscape with a resonant message: stage positive experiences for your customers and business performance will improve. Customer experience practitioners argue that doing so will make it easier to acquire customers, reduced churn, improve revenues and profitability, and in general, create brand loyalty. This is compelling logic,…

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Employee Engagement | Organizational Adoption of CX

CX Adoption: The Most Important Word to Get Your Organization to Move
ByJim Rembach June 20, 2016September 6, 2020

You’re probably thinking to yourself right now that you know what the most important word is for CX adoption. Of course you know what needs to be said to get your organization to ignite customer-centric behavior. Or maybe you don’t know for certain, but you have a good idea that two or three words that…

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customer experience

Technology meets CX Training: CX University and moveXM Announce Partnership on Customer Experience Professional Program

Insights from CXPA’s CX Leaders Advance Conference: May 15-17, 2023 Orlando, Florida

Winning the Game: Why Global Professional Development in Customer Experience and Employee Engagement Are Key

From Boredom to Motivation: Techniques for Increasing Engagement in Online Learning

CX University Launches French Online Courses in Customer Experience

Which is more integral to success: Digitization or customer experience?

Why Customer Experience Training is Important

My Experience Ruined by Moose

The Eleven Sacred Cows of Customer Experience

CX University Partners with WOW! CX of Argentina to Launch Spanish Online Courses in Customer Experience

CXU 2016 Performance Results: Online Courses

GenX and CX: An Infographic

GenZ and CX: An Infographic

Is Customer Experience no more than a Checklist Exercise Based on Assumptions

What a Sensational Customer Experience Looks, Feels, Smells, and Tastes Like

Price Matters in Customer Experiences

CX Adoption: The Most Important Word to Get Your Organization to Move

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