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Brace for COVID-19 Redefinition of CX Touchpoints
CX Strategy

Brace for COVID-19 Redefinition of CX Touchpoints

ByMohamed Latib Posted onApril 27, 2020September 6, 2020 Updated onSeptember 6, 2020
2 Comments

Across almost every channel, be it a digital publication, fireside…

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So, what do I do now that I am working from home?
Employee Engagement

So, what do I do now that I am working from home?

ByMohamed Latib Posted onMarch 27, 2020September 6, 2020 Updated onSeptember 6, 2020
0 Comments

I left the technology company I co-founded five years ago…

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How to Collaborate Effectively in a Work-from-Home Office Space
Employee Engagement

How to Collaborate Effectively in a Work-from-Home Office Space

ByMohamed Latib Posted onMarch 18, 2020September 6, 2020 Updated onSeptember 6, 2020
0 Comments

https://youtu.be/Jgnjd2ZdfbM With all the office buildings and school closures resulting…

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Five AI-Driven Customer Experience Solutions: A survey of the market
CX Strategy

Five AI-Driven Customer Experience Solutions: A survey of the market

ByMohamed Latib Posted onJanuary 14, 2019September 6, 2020 Updated onSeptember 6, 2020
0 Comments

A lot of customer experience pundits are talking about AI….

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Empathy Is the Most Critical Soft Skill and Has Been for at Least a Century
Employee Engagement

Empathy Is the Most Critical Soft Skill and Has Been for at Least a Century

ByMohamed Latib Posted onJanuary 8, 2019September 6, 2020 Updated onSeptember 6, 2020
1 Comment

In the Bible of Self-Help Books, “How to Win Friends…

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One Thing that All Successful Employee Engagement Strategies Accomplish
Employee Engagement

One Thing that All Successful Employee Engagement Strategies Accomplish

ByMohamed Latib Posted onSeptember 27, 2018September 6, 2020 Updated onSeptember 6, 2020
0 Comments

It is all too easy to let best practices spill…

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Four of the Most Successful Employee Engagement Strategies Also Drive Customer Experience
Employee Engagement

Four of the Most Successful Employee Engagement Strategies Also Drive Customer Experience

ByMohamed Latib Posted onSeptember 18, 2018September 6, 2020 Updated onSeptember 6, 2020
0 Comments

There are hundreds of best practices for employee engagement, and…

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You want talent, but can you manage it?
Employee Engagement

You want talent, but can you manage it?

ByMohamed Latib Posted onSeptember 11, 2018September 6, 2020 Updated onSeptember 6, 2020
0 Comments

Can you think of a business that wants untalented workers?…

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Top-Rated in Employee Engagement and Customer Satisfaction: How does Quicken Loans do it?
Employee Engagement

Top-Rated in Employee Engagement and Customer Satisfaction: How does Quicken Loans do it?

ByMohamed Latib Posted onJuly 31, 2018September 6, 2020 Updated onSeptember 6, 2020
8 Comments

https://youtu.be/c_iqvSZMGps There is an incredible amount of data corroborating the…

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The Most Inspirational Employee Value Proposition on the Planet, Dissected
Employee Engagement

The Most Inspirational Employee Value Proposition on the Planet, Dissected

ByMohamed Latib Posted onJuly 24, 2018September 6, 2020 Updated onSeptember 6, 2020
0 Comments

It is easy to find the definition of Employee Value…

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