Brace for COVID-19 Redefinition of CX Touchpoints
Across almost every channel, be it a digital publication, fireside…
So, what do I do now that I am working from home?
I left the technology company I co-founded five years ago…
How to Collaborate Effectively in a Work-from-Home Office Space
https://youtu.be/Jgnjd2ZdfbM With all the office buildings and school closures resulting…
Five AI-Driven Customer Experience Solutions: A survey of the market
A lot of customer experience pundits are talking about AI….
Empathy Is the Most Critical Soft Skill and Has Been for at Least a Century
In the Bible of Self-Help Books, “How to Win Friends…
One Thing that All Successful Employee Engagement Strategies Accomplish
It is all too easy to let best practices spill…
Four of the Most Successful Employee Engagement Strategies Also Drive Customer Experience
There are hundreds of best practices for employee engagement, and…
You want talent, but can you manage it?
Can you think of a business that wants untalented workers?…
Top-Rated in Employee Engagement and Customer Satisfaction: How does Quicken Loans do it?
https://youtu.be/c_iqvSZMGps There is an incredible amount of data corroborating the…
The Most Inspirational Employee Value Proposition on the Planet, Dissected
It is easy to find the definition of Employee Value…