Karl Sharicz, Author at CX University

Receive a profile of your CX knowledge by taking the CXQ™, aligned with CXPA's rubric.

Customer Centricity Experience Design

Is Customer Experience no more than a Checklist Exercise Based on Assumptions
ByKarl Sharicz Posted onNovember 7, 2016September 6, 2020 Updated onSeptember 6, 2020
1 Comment

Let me begin my latest rant, oh sorry, I mean…

Read More Is Customer Experience no more than a Checklist Exercise Based on Assumptions
CX Strategy Experience Design

The Discount Revenge Cycle and How to be a Better Communicator
ByKarl Sharicz Posted onSeptember 6, 2016September 6, 2020 Updated onSeptember 6, 2020
0 Comments

Customer Experience encompasses a multitude of sub-disciplines and covers substantial…

Read More The Discount Revenge Cycle and How to be a Better Communicator