About Jim Rembach

Jim Rembach is a strategic and tactical adviser who specializes in using analytics for leadership, organizational development, employee engagement and customer engagement to improve customer experiences. Handpicked by the CXPA (Customer Experience Professionals Association) Leadership and Education Committee, Jim is part of the "Ask the CX Expert" program. Jim is a certified Emotional Intelligence (EQ) practitioner, Certified Contact Center Auditor, Better Place to Work Certified Expert and an Employee Retention Specialist. Jim holds a US trademark for the "Servant Teamwork" leadership and organizational transformation methodology. He is also an Advisory Board Member for the Customer Value Creation international (CVCI) and host of the Fast Leader Show podcast. Jim has authored nine books regarding contact center quality, employee engagement and customer-focused leadership development. He is a blogger, vlogger and an industry recognized thought leader.

The Core of Your Digital Transformation in CX

By Jim Rembach| 2018-01-27T06:47:37+00:00 February 1st, 2018|Categories: Experience Design|Tags: chatbot, deep learning, digital transformation, digitization, machine learning, technology|

In today’s economy, there are two things that you must do. You must deliver a customer experience (CX) that is uniquely differentiated AND you must successfully execute a digital transformation. When digital transformation and a CX focus are intertwined, the combination leads to disruption. A select set of organizations know this to be so important [...]

CX Adoption: The Most Important Word to Get Your Organization to Move

By Jim Rembach| 2017-06-12T05:53:39+00:00 June 20th, 2016|Categories: Employee Engagement, Organizational Adoption of CX|Tags: customer experience, team work, together|

You’re probably thinking to yourself right now that you know what the most important word is for CX adoption. Of course you know what needs to be said to get your organization to ignite customer-centric behavior. Or maybe you don’t know for certain, but you have a good idea that two or three words that you’re [...]

I think it’s really good and one of the better online learning courses I’ve seen.

Scott Burns, Senior Director, Reliant

I received the knowledge in the six core competencies needed to pass the CCXP exam.

Jeff Hursey, Cisco Systems, USA

I can immediately apply the skills I learned leading me to make real changes for my company.

Cynthia Tang, Sunway Pyramid, Malaysia

I just wanted to let you know what a pleasure it was to hear you today. Your presentation was inspiring and clear, with good examples I will certainly not forget.

Luciana Panza, Gerente Operaciones y Procesos eCommerce Frávega, Buenos Aires, Argentina

The CXU Team has done an amazing service by putting together a robust and highly challenging question database that prepared me well for the CCXP exam. The CXU CCXP mock tests really do give one a genuine flavor of the nuances and fine shades of meanings of words that one sees in the CCXP test itself. The team is also highly receptive on customer feedback and take action on it with a closed-loop feedback mechanism thus exhibiting customer centric practices themselves!

Ghulam Ali, Epic Consulting, Dubai

About Jim Rembach

The Core of Your Digital Transformation in CX

CX Adoption: The Most Important Word to Get Your Organization to Move

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