Jim Rembach

|Jim Rembach

About Jim Rembach

Jim Rembach is a strategic and tactical adviser who specializes in using analytics for leadership, organizational development, employee engagement and customer engagement to improve customer experiences. Handpicked by the CXPA (Customer Experience Professionals Association) Leadership and Education Committee, Jim is part of the "Ask the CX Expert" program. Jim is a certified Emotional Intelligence (EQ) practitioner, Certified Contact Center Auditor, Better Place to Work Certified Expert and an Employee Retention Specialist. Jim holds a US trademark for the "Servant Teamwork" leadership and organizational transformation methodology. He is also an Advisory Board Member for the Customer Value Creation international (CVCI) and host of the Fast Leader Show podcast. Jim has authored nine books regarding contact center quality, employee engagement and customer-focused leadership development. He is a blogger, vlogger and an industry recognized thought leader.

The Core of Your Digital Transformation in CX

By | 2018-01-27T06:47:37+00:00 February 1st, 2018|Categories: Experience Design|Tags: , , , , , |

In today’s economy, there are two things that you must do. You must deliver a customer experience (CX) that is uniquely differentiated AND you must successfully execute a digital transformation. When digital transformation and a CX focus are intertwined, the combination leads to disruption.   A select set of organizations know this to be so important [...]

CX Adoption: The Most Important Word to Get Your Organization to Move

By | 2017-06-12T05:53:39+00:00 June 20th, 2016|Categories: Employee Engagement, Organizational Adoption of CX|Tags: , , |

You’re probably thinking to yourself right now that you know what the most important word is for CX adoption. Of course you know what needs to be said to get your organization to ignite customer-centric behavior. Or maybe you don’t know for certain, but you have a good idea that two or three words that you’re [...]