Janet Biedron, Author at CX University

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What’s in your wallet? Certainly not a positive experience!
ByJanet Biedron Posted onApril 26, 2026April 26, 2026 Updated onApril 26, 2026
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As a leader in patient and customer experience, I spend…

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CX Strategy

Beyond the Kiosk: Restoring Human Touch in Healthcare Technology
ByJanet Biedron Posted onJanuary 10, 2025January 10, 2025 Updated onJanuary 10, 2025
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In the ever-evolving landscape of healthcare, technological advancements are often…

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Patient Experience

The Gap between Leadership and Patient Experience: Healthcare pundits are out of touch
ByJanet Biedron Posted onOctober 22, 2019September 6, 2020 Updated onSeptember 6, 2020
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Healthcare organizations have traditionally delivered care focused on the needs…

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Patient Experience

Does Your Hospital Treat Patient Families Like This?
ByJanet Biedron Posted onOctober 17, 2019September 6, 2020 Updated onSeptember 6, 2020
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An Expert’s Take on an Award-Winning Philadelphia Hospital’s Patient Family…

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Patient Experience

Putting the Patient First: Changing Demands in Healthcare
ByJanet Biedron Posted onSeptember 20, 2018September 6, 2020 Updated onSeptember 6, 2020
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Healthcare organizations have traditionally delivered care focused on the needs…

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Patient Experience

Happiness and The Patient Experience
ByJanet Biedron Posted onMay 8, 2017September 6, 2020 Updated onSeptember 6, 2020
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Who’s in charge of the Patient’s Happiness? Much has been…

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Customer Centricity Patient Experience

Healthcare is On Notice by Patients
ByJanet Biedron Posted onMarch 21, 2017September 6, 2020 Updated onSeptember 6, 2020
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Healthcare organizations have traditionally delivered care focused on the needs…

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Patient Experience

A Nurse’s Role in Patient Experience
ByJanet Biedron Posted onMarch 8, 2017September 6, 2020 Updated onSeptember 6, 2020
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In this experience economy, many have touted the enormous value…

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Patient Experience

Learning Patient Experience in the Dark Ages
ByJanet Biedron Posted onMarch 1, 2016September 6, 2020 Updated onSeptember 6, 2020
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What is old is new again… or is it? In…

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