Beyond the Kiosk: Restoring Human Touch in Healthcare Technology
In the ever-evolving landscape of healthcare, technological advancements are often…
The Gap between Leadership and Patient Experience: Healthcare pundits are out of touch
Healthcare organizations have traditionally delivered care focused on the needs…
Does Your Hospital Treat Patient Families Like This?
An Expert’s Take on an Award-Winning Philadelphia Hospital’s Patient Family…
Putting the Patient First: Changing Demands in Healthcare
Healthcare organizations have traditionally delivered care focused on the needs…
Happiness and The Patient Experience
Who’s in charge of the Patient’s Happiness? Much has been…
Healthcare is On Notice by Patients
Healthcare organizations have traditionally delivered care focused on the needs…
A Nurse’s Role in Patient Experience
In this experience economy, many have touted the enormous value…
Learning Patient Experience in the Dark Ages
What is old is new again… or is it? In…
