When the Fine Print Becomes the Customer Experience
A documented moving experience and its lessons for transparency and…
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What’s in your wallet? Certainly not a positive experience!
As a leader in patient and customer experience, I spend…
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Beyond the Kiosk: Restoring Human Touch in Healthcare Technology
In the ever-evolving landscape of healthcare, technological advancements are often…
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The Gap between Leadership and Patient Experience: Healthcare pundits are out of touch
Healthcare organizations have traditionally delivered care focused on the needs…
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Does Your Hospital Treat Patient Families Like This?
An Expert’s Take on an Award-Winning Philadelphia Hospital’s Patient Family…
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Putting the Patient First: Changing Demands in Healthcare
Healthcare organizations have traditionally delivered care focused on the needs…
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Happiness and The Patient Experience
Who’s in charge of the Patient’s Happiness? Much has been…
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Healthcare is On Notice by Patients
Healthcare organizations have traditionally delivered care focused on the needs…
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A Nurse’s Role in Patient Experience
In this experience economy, many have touted the enormous value…
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Learning Patient Experience in the Dark Ages
What is old is new again… or is it? In…
