Janet Biedron, Author at CX University

Patient Experience

The Gap between Leadership and Patient Experience: Healthcare pundits are out of touch

ByJanet Biedron Posted onOctober 22, 2019September 6, 2020 Updated onSeptember 6, 2020

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Healthcare organizations have traditionally delivered care focused on the needs…

Patient Experience

Does Your Hospital Treat Patient Families Like This?

ByJanet Biedron Posted onOctober 17, 2019September 6, 2020 Updated onSeptember 6, 2020

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An Expert’s Take on an Award-Winning Philadelphia Hospital’s Patient Family…

Patient Experience

Putting the Patient First: Changing Demands in Healthcare

ByJanet Biedron Posted onSeptember 20, 2018September 6, 2020 Updated onSeptember 6, 2020

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Healthcare organizations have traditionally delivered care focused on the needs…

Patient Experience

Happiness and The Patient Experience

ByJanet Biedron Posted onMay 8, 2017September 6, 2020 Updated onSeptember 6, 2020

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Who’s in charge of the Patient’s Happiness? Much has been…

Customer Centricity Patient Experience

Healthcare is On Notice by Patients

ByJanet Biedron Posted onMarch 21, 2017September 6, 2020 Updated onSeptember 6, 2020

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Healthcare organizations have traditionally delivered care focused on the needs…

Patient Experience

A Nurse’s Role in Patient Experience

ByJanet Biedron Posted onMarch 8, 2017September 6, 2020 Updated onSeptember 6, 2020

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In this experience economy, many have touted the enormous value…

Patient Experience

Learning Patient Experience in the Dark Ages

ByJanet Biedron Posted onMarch 1, 2016September 6, 2020 Updated onSeptember 6, 2020

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What is old is new again… or is it? In…

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(484) 254-4052

The Gap between Leadership and Patient Experience: Healthcare pundits are out of touch

Does Your Hospital Treat Patient Families Like This?

Putting the Patient First: Changing Demands in Healthcare

Happiness and The Patient Experience

Healthcare is On Notice by Patients

A Nurse’s Role in Patient Experience

Learning Patient Experience in the Dark Ages

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