Customer Centricity Archives - Page 2 of 2 - CX University

Customer Centricity Metrics and ROI VOC and Customer Insights

The ‘Always On’ Enterprise

ByMike Wittenstein Posted onSeptember 19, 2016September 6, 2020 Updated onSeptember 6, 2020

For well over 100 years, businesses leaders have made decisions…

Customer Centricity Experience Design

How Frustration through Design became Market Leadership

ByMike Wittenstein Posted onSeptember 13, 2016September 6, 2020 Updated onSeptember 6, 2020

In this special article, I interview Jeffery Sears, CEO of…

Customer Centricity Experience Design

Back to Basics – On Empathy

ByMike Wittenstein Posted onSeptember 1, 2016September 6, 2020 Updated onSeptember 6, 2020

If you’re an experience designer (or want to become one),…

Customer Centricity

Inside Out vs. Outside In Thinking

ByAnnette Franz Posted onAugust 30, 2016September 6, 2020 Updated onSeptember 6, 2020

In the world of customer experience, what’s the difference between…

Customer Centricity Employee Engagement Infographic

Mapping Customer and Employee Journeys [INFOGRAPHIC]

ByCX University Posted onJune 29, 2016September 6, 2020 Updated onSeptember 6, 2020

CX journey mapping no longer lives within the confines of…

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