Customer Centricity Archives - Page 2 of 2 - CX University

The ‘Always On’ Enterprise

Customer Centricity Metrics and ROI VOC and Customer Insights

The ‘Always On’ Enterprise

ByMike Wittenstein Posted onSeptember 19, 2016September 6, 2020 Updated onSeptember 6, 2020

For well over 100 years, businesses leaders have made decisions…

How Frustration through Design became Market Leadership

Customer Centricity Experience Design

How Frustration through Design became Market Leadership

ByMike Wittenstein Posted onSeptember 13, 2016September 6, 2020 Updated onSeptember 6, 2020

In this special article, I interview Jeffery Sears, CEO of…

Back to Basics – On Empathy

Customer Centricity Experience Design

Back to Basics – On Empathy

ByMike Wittenstein Posted onSeptember 1, 2016September 6, 2020 Updated onSeptember 6, 2020

If you’re an experience designer (or want to become one),…

Inside Out vs. Outside In Thinking

Customer Centricity

Inside Out vs. Outside In Thinking

ByAnnette Franz Posted onAugust 30, 2016September 6, 2020 Updated onSeptember 6, 2020

In the world of customer experience, what’s the difference between…

Mapping Customer and Employee Journeys [INFOGRAPHIC]

Customer Centricity Employee Engagement Infographic

Mapping Customer and Employee Journeys [INFOGRAPHIC]

ByCX University Posted onJune 29, 2016September 6, 2020 Updated onSeptember 6, 2020

CX journey mapping no longer lives within the confines of…

Need help? Call our award-winning support team 24/7 at (484) 254-4052

CX University is leading the way in Customer Experience training.

CONNECT WITH CXU!

CALL OR TEXT

Phone: (484) 254-4052
Email: Contact our Info Desk

Site Navigation

Tweets by cxuniversity