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The ‘Always On’ Enterprise
Customer Centricity Metrics and ROI VOC and Customer Insights

The ‘Always On’ Enterprise

ByMike Wittenstein Posted onSeptember 19, 2016September 6, 2020 Updated onSeptember 6, 2020
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For well over 100 years, businesses leaders have made decisions…

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How Frustration through Design became Market Leadership
Customer Centricity Experience Design

How Frustration through Design became Market Leadership

ByMike Wittenstein Posted onSeptember 13, 2016September 6, 2020 Updated onSeptember 6, 2020
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In this special article, I interview Jeffery Sears, CEO of…

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Back to Basics – On Empathy
Customer Centricity Experience Design

Back to Basics – On Empathy

ByMike Wittenstein Posted onSeptember 1, 2016September 6, 2020 Updated onSeptember 6, 2020
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If you’re an experience designer (or want to become one),…

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Inside Out vs. Outside In Thinking
Customer Centricity

Inside Out vs. Outside In Thinking

ByAnnette Franz Posted onAugust 30, 2016September 6, 2020 Updated onSeptember 6, 2020
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In the world of customer experience, what’s the difference between…

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Mapping Customer and Employee Journeys [INFOGRAPHIC]
Customer Centricity Employee Engagement Infographic

Mapping Customer and Employee Journeys [INFOGRAPHIC]

ByCX University Posted onJune 29, 2016September 6, 2020 Updated onSeptember 6, 2020
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CX journey mapping no longer lives within the confines of…

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[fusion_testimonial]¿Habla español? ¡Nosotros también! Online Courses in CX now available![/fusion_testimonial]
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[fusion_accordion][fusion_toggle title="Our Company Mission"]Our mission is to inspire and instill confidence through education and practice.[/fusion_toggle] [fusion_toggle title="Our Mission For You"] >Build your knowledge in the CX discipline >Learn skills to perform your work better >Advance your career through education >Influence business performance[/fusion_toggle] [fusion_toggle title="Our Mission For Your Company"] >Increase talent >Improve business performance >Provide deep insights >Achieve innovative change[/fusion_toggle] [/fusion_accordion]

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[fusion_testimonials] [fusion_testimonial name="Scott Burns" company="Senior Director, Reliant"]I think it’s really good and one of the better online learning courses I’ve seen.[/fusion_testimonial] [fusion_testimonial name="Jeff Hursey" company="Cisco Systems, USA"]I received the knowledge in the six core competencies needed to pass the CCXP exam. [/fusion_testimonial] [fusion_testimonial name="Cynthia Tang" company="Sunway Pyramid, Malaysia"]I can immediately apply the skills I learned leading me to make real changes for my company.[/fusion_testimonial] [fusion_testimonial name="Luciana Panza" company="Gerente Operaciones y Procesos eCommerce Frávega, Buenos Aires, Argentina"]I just wanted to let you know what a pleasure it was to hear you today. Your presentation was inspiring and clear, with good examples I will certainly not forget.[/fusion_testimonial] [fusion_testimonial name="Ghulam Ali" company="Epic Consulting, Dubai"]The CXU Team has done an amazing service by putting together a robust and highly challenging question database that prepared me well for the CCXP exam. The CXU CCXP mock tests really do give one a genuine flavor of the nuances and fine shades of meanings of words that one sees in the CCXP test itself. The team is also highly receptive on customer feedback and take action on it with a closed-loop feedback mechanism thus exhibiting customer centric practices themselves![/fusion_testimonial] [/fusion_testimonials]

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