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The ‘Always On’ Enterprise
Customer Centricity Metrics and ROI VOC and Customer Insights

The ‘Always On’ Enterprise

ByMike Wittenstein Posted onSeptember 19, 2016September 6, 2020 Updated onSeptember 6, 2020
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For well over 100 years, businesses leaders have made decisions…

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How Frustration through Design became Market Leadership
Customer Centricity Experience Design

How Frustration through Design became Market Leadership

ByMike Wittenstein Posted onSeptember 13, 2016September 6, 2020 Updated onSeptember 6, 2020
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In this special article, I interview Jeffery Sears, CEO of…

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Back to Basics – On Empathy
Customer Centricity Experience Design

Back to Basics – On Empathy

ByMike Wittenstein Posted onSeptember 1, 2016September 6, 2020 Updated onSeptember 6, 2020
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If you’re an experience designer (or want to become one),…

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Inside Out vs. Outside In Thinking
Customer Centricity

Inside Out vs. Outside In Thinking

ByAnnette Franz Posted onAugust 30, 2016September 6, 2020 Updated onSeptember 6, 2020
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In the world of customer experience, what’s the difference between…

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Mapping Customer and Employee Journeys [INFOGRAPHIC]
Customer Centricity Employee Engagement Infographic

Mapping Customer and Employee Journeys [INFOGRAPHIC]

ByCX University Posted onJune 29, 2016September 6, 2020 Updated onSeptember 6, 2020
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CX journey mapping no longer lives within the confines of…

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