Our exciting partnership with Commercial International Bank brings customer experience training to 18,000 students Picture this: You’re sitting in a classroom in Cairo, and suddenly you realize the skills you’re learning today could change not just your career, but your entire country’s business landscape. That’s exactly what’s happening right now through our partnership with Commercial…
CX University, Asia (CXUAsia), a global leader in Customer Experience (CX) education and training, is pleased to announce a strategic partnership with The Hong Kong Management Association (HKMA), a premier provider of professional development and executive education in Asia. This collaboration marks a significant milestone in advancing Customer Experience awareness and capability across Hong Kong…
CX University is proud to announce a strategic partnership with the Customer Experience Institute South Africa (CXI-SA), a collaboration that marks a significant milestone in our mission to develop customer experience (CX) professionals worldwide. Through this partnership, South African professionals now have access to CX University’s globally recognized, fully online training programs, designed to equip…
CX University partners with The Bridge Academy to elevate customer experience excellence in Indonesia, combining global best practices with local insights to empower professionals through advanced training and certification.
Discover how CX University and McFadden Strategies are revolutionizing Customer Experience through a strategic alliance, offering globally recognized training, tailored industry solutions, and ROI-driven methodologies to drive business success.
CX University and JourneyTrack announce a strategic partnership to enhance customer experience education, offering advanced journey mapping tools and certification programs to improve CX skills.
Explore essential principles for enhancing customer experience (CX). It emphasizes the importance of listening to customer feedback and fostering a culture of continuous improvement. By implementing these rules, businesses can strengthen customer relationships and drive loyalty.
Explore the transformative power of psychological safety and employee engagement in enhancing customer experience (CX) in this insightful article. Part two of a three-part series on “The Golden Rules of CX,” it emphasizes the need for organizations to build a culture where employees feel safe to innovate and express their ideas without fear of retribution. Highlighting examples from industry leaders like Google, Netflix, and Salesforce, the article illustrates how fostering transparency and trust can lead to improved customer interactions and overall business success. Discover how breaking down silos and prioritizing employee happiness can fuel exceptional CX and drive organizational growth.
Announcing a new partnership between CX University and Rochat School of Business Switzerland to launch the Customer Experience Specialist (CXS) certificate program in Spanish. This innovative program offers high-quality training for Spanish-speaking professionals, focusing on key areas of customer experience. The CXS program combines flexible online learning with industry-recognized certification.
CX University (CXU), a leading provider of online Customer Experience (CX) education, has partnered with CRM Middle East to introduce the first comprehensive online CX certification program delivered entirely in Arabic. This collaboration aims to address the growing demand for specialized CX skills in the Middle East region. Set to launch towards the end of…
CX University, a leader in Customer Experience (CX) training, is excited to announce the launch of its Customer Experience Specialist (CXS)™ program in Spanish, developed in collaboration with renowned CX expert Mauricio Alanís. This innovative program, designed for Spanish-speaking professionals, offers comprehensive training in the five domains essential for excelling in the field of Customer…
CX University and HBC today announced the formation of CXUAsia, a joint venture aimed at delivering world-class customer experience (CX) training and certification across the Asia-Pacific region. CXUAsia will leverage the combined expertise of its founding partners to offer comprehensive CX education programs tailored for all organizational levels, from frontline employees to C-suite executives. The…
CX University (CXU) has completed a full internal audit of its course content to ensure all information is updated to meet standards of excellence and relevance. As with all online content immersed in a growing and advancing field, the Customer Experience discipline continues to provide valuable insights, data, and knowledge. CXU sets high expectations for…
To meet the market demands for quality online instruction and preparation for Certified Customer Experience Professional (CCXP), CX University (CXU) launches its CCXP Exam Prep Course. CX University CX University first launched their CX Foundations Series in 2016, offering six online courses covering the core concepts of the Customer Experience discipline. CX University earned its…
CX University (CXU) announces its new partnership with Germany-based organization, moveXM. This partnership was created to serve the niche-automotive market and enhance corporate offerings to include online Customer Experience training and certification, called the Customer Experience Professional program and CX Professional (CXP) certificate. CX University is the first global and comprehensive online professional development platform…
CX University (CXU) announces the completion of the United Bank for Africa’s (UBA) CX School that will be housed in its Leadership Academy. In partnership with UBA, CXU designed three eLearning role-based courses – Basic, Manager, and Leader levels. These programs were also developed in French to accommodate UBA’s francophone footprint. CX University is the…
As a result of growing demand for international language courses in Customer Experience, CX University has launched comprehensive Customer Experience Online Courses fully translated and adapted in French. CX University CX University offers online training and development congruent with the experience economy, with Customer Experience and Patient Experience programs that are aligned with the economic…
CXPA revised its rubric after commissioning a detailed 2020 job analysis study. As a result of that study, CXPA has now
PHILADELPHIA, PA – Updated October 11, 2021 – October 5, 2021 – CX University announces the participation of its founder and CEO, Mohamed Latib, PhD, in upcoming corporate speaking engagements with Florida Power and Light (FPL) and Febraban Institute of Education (Federation of Banks in Brazil). On October 5, 2021, Dr. Latib joined FPL virtually…
