CX University, a leader in Customer Experience (CX) training, is excited to announce the launch of its Customer Experience Specialist (CXS)™ program in Spanish, developed in collaboration with renowned CX expert Mauricio Alanís.
This innovative program, designed for Spanish-speaking professionals, offers comprehensive training in the five domains essential for excelling in the field of Customer Experience. Participants will gain knowledge and tools that can be immediately applied in their daily work, enabling them to enhance customer satisfaction and drive competitive differentiation within their organizations.
Mauricio Alanís brings over 15 years of experience transforming organizations into more customer-centric cultures across Mexico and Latin America. His collaboration ensures that the program is tailored to meet the specific needs of the Spanish-speaking market.
Program Features:
- Flexible and accessible online training
- Updated and relevant content for the Latin American market
- Networking opportunities with CX professionals
- Internationally recognized certification
“We are thrilled to partner with Mauricio Alanís to bring our global Customer Experience training to the Spanish-speaking community,” said Dr. Mohamed Latib, CEO of CX University. “This program will empower professionals to lead transformative CX initiatives within their organizations.”
The Spanish version of the Customer Experience Specialist (CXS)™ program is projected to be open for enrollment in November 2024.
About CX University:
CX University is a global leader in online Customer Experience education, and was given the 2022 Impact Award for its global influence on CX practices. Since 2015, CX University has been dedicated to developing experience makers and growing the discipline of Customer Experience worldwide. CXU has earned a +90 Net Promoter Score in 2023 and shares their technique to improve CX, as well as NPS, with a growing international community. CXU received the 2022 Impact Award from CXPA for its global influence on the practice of CX.
About Mauricio Alanís:
Mauricio Alanís is a leading CX consultant for over 15 years transforming organizations to a more customer centric culture in Mexico and Latin America. Has worked closely with large companies like Chubb, Johnson Controls, Genesys, Sukarne, Farmacias del Ahorro, Cuprum, Principal Financial Group, Nespresso, vivaaerobus and others. Mauricio holds a Master of Education in Corporate Training, a B.S. in Industrial Engineering with a minor in Systems Engineering (BIE), and is an NPS certified associate.
