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This blog explores how true CX transformation happens only when organizations unite human capability, disciplined operating models, and AI-powered technology, revealing why people and platforms must work in tandem to turn insights into meaningful, measurable action. Customer experience leaders everywhere face a familiar, maddening reality:They invest in great tools, but transformation stalls.They invest in training
Issue 3: November 2025 Theme: My Liberation Odyssey – Lessons in Leadership Courage Within our journey lie valuable insights into the ways our life experiences shape who we are—and how we serve others. At its core, human experiences remind us that our past is not separate from our professional lives; instead, it informs us
Issue 2: October 2025 Theme: The Fire in My Hands – Lessons on Experience, Dignity, and Trust After school, I’d attend religious classes taught by a teacher who wore his authority like a second skin. He didn’t just expect obedience; he demanded submission. He kept a long, flexible bamboo cane within reach, and he wielded
Following our series of infographics depicting generational segmenting in Customer Experience, here we have GenX, individuals born between 1961 and 1980. See our original GenX and CX Infographic.
