Following our series of infographics depicting generational segmenting in Customer Experience, here we have GenX, individuals born between 1961 and 1980. See our original GenX and CX Infographic.
Receive a profile of your CX knowledge by taking the CXQ™, aligned with CXPA's rubric.

This blog explores how true CX transformation happens only when

Issue 3: November 2025 Theme: My Liberation Odyssey –

Issue 2: October 2025 Theme: The Fire in My Hands