Following our series of infographics depicting generational segmenting in Customer Experience, here we have GenX, individuals born between 1961 and 1980. See our original GenX and CX Infographic.
Receive a profile of your CX knowledge by taking the CXQ™, aligned with CXPA's rubric.

Issue 6: Lahore at the Beginning Theme: Human kindness expressed through trust, dignity, and belonging shapes who we become. Within our journey lie valuable insights into the ways our life experiences shape who we are and how we serve others. At its core, human experiences remind us that our past is not separate from

Issue 5: The Grandeur of Lawrence College Theme: Foundational Truths in CX, EX, and Human Experience Design Within our journey lie valuable insights into the ways our life experiences shape who we are and how we serve others. At its core, human experiences remind us that our past is not separate from our professional

Issue 4: December 2025 Theme: Learn to read patterns in chaos Within our journey lie valuable insights into the ways our life experiences shape who we are and how we serve others. At its core, human experiences remind us that our past is not separate from our professional lives; instead, it informs us of the way