Receive a profile of your CX knowledge by taking the CXQ™, aligned with CXPA's rubric.
Discover how CX University and McFadden Strategies are revolutionizing Customer Experience through a strategic alliance, offering globally recognized training, tailored industry solutions, and ROI-driven methodologies to drive business success.
CX University and JourneyTrack announce a strategic partnership to enhance customer experience education, offering advanced journey mapping tools and certification programs to improve CX skills.
In the ever-evolving landscape of healthcare, technological advancements are often celebrated for improving outcomes and efficiencies. They bring convenience, enhance communication, and personalize care, promising a higher quality of service. However, have these innovations truly fulfilled their promise? The answer may lie in understanding patient experiences through tools like the Hospital Consumer Assessment of Healthcare
Creating a powerful customer experience necessitates understanding the customer segment or the generational differences among consumers. Read more about how Millennials are changing the game in CX in this infographic below.
Want to hear more about generational differences and CX? Watch Mohamed Latib in the video.
