Millennials and CX: An Infographic
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Bridging Silos for Collaboration and CX Success: Rule 9

April 29, 2025 No Comments

In my Golden Rules of CX series, I started with the bold assertion that achieving extraordinary results requires courage. Customer Experience (CX) practitioners often struggle to secure budget approval due to institutional resistance. One of the biggest obstacles to transformative CX are organizational silos – structural and behavioral barriers that hinder collaboration, innovation, and customer-centric

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Creating a powerful customer experience necessitates understanding the customer segment or the generational differences among consumers. Read more about how Millennials are changing the game in CX in this infographic below.

Millennials and CX infographic

Want to hear more about generational differences and CX? Watch Mohamed Latib in the video.

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