CXU World CX Day 2016
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Leadership Under Uncertainty: Bold Choices that Build Belonging

November 3, 2025 No Comments

  Issue 3: November 2025 Theme: My Liberation Odyssey – Lessons in Leadership Courage Within our journey lie valuable insights into the ways our life experiences shape who we are—and how we serve others. At its core, human experiences remind us that our past is not separate from our professional lives; instead, it informs us

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CX Lessons from Lived Experiences

October 7, 2025 No Comments

Issue 2: October 2025 Theme: The Fire in My Hands – Lessons on Experience, Dignity, and Trust After school, I’d attend religious classes taught by a teacher who wore his authority like a second skin. He didn’t just expect obedience; he demanded submission. He kept a long, flexible bamboo cane within reach, and he wielded

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CX University Participates in World CX Day 2016

PHILADELPHIA, PA – October 11, 2016 – As the Customer Experience community gathers to celebrate CX around the world, CX University participates in webinar and promotions. World CX Day is organized by the Customer Experience Professionals Association (CXPA).

To kick off CX Day, CXU founder and CEO, Mohamed Latib moderated a compelling webinar about Cross Cultural CX in global practices. Guest speakers for this webinar include CXU’s partnered company leader, Amit Chakrapani from CRMA Asia along with Stephanie Davis from Microsoft and Jane Treadwell-Hoye from Epifani.

Key takeaways from the webinar include expert experiences about working with international and culturally diverse customer segments as well as the pressing need to elevate local evangelists who can best tap into the needs and desires of the customers.

In addition to the webinar event, CX University celebrated CX Day with offering newly designed free sample of the CXU-designed CCXP Practice Test. This sample offers 60 questions that covers the 6-Core Competencies of Customer Experience. The CCXP Practice Tests offered by CXU are aimed to help professionals seeking CX certification by taking the exam from CXPA. With the CXPA endorsement, CXU is authorized as a training provider.

Watch the full length presentation here:

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