CXU World CX Day 2016

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The Nine Golden Rules of CX Success: Rules 7 and 8

Explore essential principles for enhancing customer experience (CX). It emphasizes the importance of listening to customer feedback and fostering a culture of continuous improvement. By implementing these rules, businesses can strengthen customer relationships and drive loyalty.

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The Nine Golden Rules of CX Success: Rules 4-6

Explore the transformative power of psychological safety and employee engagement in enhancing customer experience (CX) in this insightful article. Part two of a three-part series on “The Golden Rules of CX,” it emphasizes the need for organizations to build a culture where employees feel safe to innovate and express their ideas without fear of retribution. Highlighting examples from industry leaders like Google, Netflix, and Salesforce, the article illustrates how fostering transparency and trust can lead to improved customer interactions and overall business success. Discover how breaking down silos and prioritizing employee happiness can fuel exceptional CX and drive organizational growth.

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CX University Participates in World CX Day 2016

PHILADELPHIA, PA – October 11, 2016 – As the Customer Experience community gathers to celebrate CX around the world, CX University participates in webinar and promotions. World CX Day is organized by the Customer Experience Professionals Association (CXPA).

To kick off CX Day, CXU founder and CEO, Mohamed Latib moderated a compelling webinar about Cross Cultural CX in global practices. Guest speakers for this webinar include CXU’s partnered company leader, Amit Chakrapani from CRMA Asia along with Stephanie Davis from Microsoft and Jane Treadwell-Hoye from Epifani.

Key takeaways from the webinar include expert experiences about working with international and culturally diverse customer segments as well as the pressing need to elevate local evangelists who can best tap into the needs and desires of the customers.

In addition to the webinar event, CX University celebrated CX Day with offering newly designed free sample of the CXU-designed CCXP Practice Test. This sample offers 60 questions that covers the 6-Core Competencies of Customer Experience. The CCXP Practice Tests offered by CXU are aimed to help professionals seeking CX certification by taking the exam from CXPA. With the CXPA endorsement, CXU is authorized as a training provider.

Watch the full length presentation here:

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