CXU on CRMAA Advisory Board

Human Touch in Healthcare Technology

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In the ever-evolving landscape of healthcare, technological advancements are often celebrated for improving outcomes and efficiencies. They bring convenience, enhance communication, and personalize care, promising a higher quality of service. However, have these innovations truly fulfilled their promise? The answer may lie in understanding patient experiences through tools like the Hospital Consumer Assessment of Healthcare

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agile team golden rule

The Nine Golden Rules of CX Success: Rules 7 and 8

Explore essential principles for enhancing customer experience (CX). It emphasizes the importance of listening to customer feedback and fostering a culture of continuous improvement. By implementing these rules, businesses can strengthen customer relationships and drive loyalty.

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Mohamed Latib and CX University Leaders Appointed as CRMA of Asia Advisory Board Members

PHILADELPHIA, PA – August 1, 2016 – Customer Relationship Management Academy of Asia (CRMAA) named CX University (CXU) Founder and CEO, Mohamed Latib, along with CXU Board of Excellence and Thought Leader Faculty members, Anne Cramer and Diane Magers, as Advisory Board Members of their organization.

CRMAA is a global non-profit organization whose mission is to provide guidance and support for members and practitioners of the Customer Relationship Management discipline. CRMAA offers research, consulting, community, and learning opportunities for its members.

CX University is a professional development and training organization aimed to instill confidence and growth in Customer Experience practitioners. CRMAA and CXU partnered together early in 2016 as a joint effort to promote their collective and cross-disciplinary fields.

Mohamed Latib, PhD, is the founder and CEO of CX University. Diane Magers is on CXU’s Board of Excellence and is a member of the Thought Leader Faculty; she is also the most recent Chairman of the Board of the Customer Experience Professionals Association. Anne Cramer also holds a seat on CXU’s Thought Leader Faculty and is the co-founder of SuiteCX.