CXU Action Learning Workshop at Reliant Energy

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The Nine Golden Rules of CX Success: Rules 7 and 8

Explore essential principles for enhancing customer experience (CX). It emphasizes the importance of listening to customer feedback and fostering a culture of continuous improvement. By implementing these rules, businesses can strengthen customer relationships and drive loyalty.

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The Nine Golden Rules of CX Success: Rules 4-6

Explore the transformative power of psychological safety and employee engagement in enhancing customer experience (CX) in this insightful article. Part two of a three-part series on “The Golden Rules of CX,” it emphasizes the need for organizations to build a culture where employees feel safe to innovate and express their ideas without fear of retribution. Highlighting examples from industry leaders like Google, Netflix, and Salesforce, the article illustrates how fostering transparency and trust can lead to improved customer interactions and overall business success. Discover how breaking down silos and prioritizing employee happiness can fuel exceptional CX and drive organizational growth.

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CX University’s Action Learning Workshop at Reliant Energy

HOUSTON, TX – August 20, 2016 – CX University traveled to Houston, Texas to hold a 3-day Action Learning Workshop for Reliant Energy. CXU’s Action Learning Workshops create hands-on opportunities for organization team members to put their learning into practice in immediate and actionable steps.

The CXU-Reliant workshop was coordinated and facilitated by Mohamed Latib, CXU’s CEO and Founder. The 3-days of activity were well-organized and pulled from his wealth of experience as a Customer Experience consultant, educator, and industry leader.

CX University will provide further professional development to the Reliant organization by creating custom (White Label) eLearning modules that provide Customer Experience knowledge and skills training.

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