CXU on CRMAA Advisory Board

Bridging Silos for Collaboration and CX Success: Rule 9

In my Golden Rules of CX series, I started with the bold assertion that achieving extraordinary results requires courage. Customer Experience (CX) practitioners often struggle to secure budget approval due to institutional resistance. One of the biggest obstacles to transformative CX are organizational silos – structural and behavioral barriers that hinder collaboration, innovation, and customer-centric

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Mohamed Latib and CX University Leaders Appointed as CRMA of Asia Advisory Board Members

PHILADELPHIA, PA – August 1, 2016 – Customer Relationship Management Academy of Asia (CRMAA) named CX University (CXU) Founder and CEO, Mohamed Latib, along with CXU Board of Excellence and Thought Leader Faculty members, Anne Cramer and Diane Magers, as Advisory Board Members of their organization.

CRMAA is a global non-profit organization whose mission is to provide guidance and support for members and practitioners of the Customer Relationship Management discipline. CRMAA offers research, consulting, community, and learning opportunities for its members.

CX University is a professional development and training organization aimed to instill confidence and growth in Customer Experience practitioners. CRMAA and CXU partnered together early in 2016 as a joint effort to promote their collective and cross-disciplinary fields.

Mohamed Latib, PhD, is the founder and CEO of CX University. Diane Magers is on CXU’s Board of Excellence and is a member of the Thought Leader Faculty; she is also the most recent Chairman of the Board of the Customer Experience Professionals Association. Anne Cramer also holds a seat on CXU’s Thought Leader Faculty and is the co-founder of SuiteCX.