CXU on CRMAA Advisory Board

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Leadership Under Uncertainty: Bold Choices that Build Belonging

  Issue 3: November 2025 Theme: My Liberation Odyssey – Lessons in Leadership Courage Within our journey lie valuable insights into the ways our life experiences shape who we are—and how we serve others. At its core, human experiences remind us that our past is not separate from our professional lives; instead, it informs us

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CX Lessons from Lived Experiences

Issue 2: October 2025 Theme: The Fire in My Hands – Lessons on Experience, Dignity, and Trust After school, I’d attend religious classes taught by a teacher who wore his authority like a second skin. He didn’t just expect obedience; he demanded submission. He kept a long, flexible bamboo cane within reach, and he wielded

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Mohamed Latib and CX University Leaders Appointed as CRMA of Asia Advisory Board Members

PHILADELPHIA, PA – August 1, 2016 – Customer Relationship Management Academy of Asia (CRMAA) named CX University (CXU) Founder and CEO, Mohamed Latib, along with CXU Board of Excellence and Thought Leader Faculty members, Anne Cramer and Diane Magers, as Advisory Board Members of their organization.

CRMAA is a global non-profit organization whose mission is to provide guidance and support for members and practitioners of the Customer Relationship Management discipline. CRMAA offers research, consulting, community, and learning opportunities for its members.

CX University is a professional development and training organization aimed to instill confidence and growth in Customer Experience practitioners. CRMAA and CXU partnered together early in 2016 as a joint effort to promote their collective and cross-disciplinary fields.

Mohamed Latib, PhD, is the founder and CEO of CX University. Diane Magers is on CXU’s Board of Excellence and is a member of the Thought Leader Faculty; she is also the most recent Chairman of the Board of the Customer Experience Professionals Association. Anne Cramer also holds a seat on CXU’s Thought Leader Faculty and is the co-founder of SuiteCX.