CXU Hosts Workshop for SPLICE
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The Nine Golden Rules of CX Success: Rules 4-6

December 16, 2024 No Comments

Explore the transformative power of psychological safety and employee engagement in enhancing customer experience (CX) in this insightful article. Part two of a three-part series on “The Golden Rules of CX,” it emphasizes the need for organizations to build a culture where employees feel safe to innovate and express their ideas without fear of retribution. Highlighting examples from industry leaders like Google, Netflix, and Salesforce, the article illustrates how fostering transparency and trust can lead to improved customer interactions and overall business success. Discover how breaking down silos and prioritizing employee happiness can fuel exceptional CX and drive organizational growth.

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rochat school partnership

CX University and Rochat School of Business Switzerland Partner to Offer New Customer Experience Specialist (CXS) Certificate Program in Spanish

December 10, 2024 No Comments

Announcing a new partnership between CX University and Rochat School of Business Switzerland to launch the Customer Experience Specialist (CXS) certificate program in Spanish. This innovative program offers high-quality training for Spanish-speaking professionals, focusing on key areas of customer experience. The CXS program combines flexible online learning with industry-recognized certification.

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Arabic customer experience training

CX University Partners with CRM Middle East to Launch First-Ever Online Customer Experience Training in Arabic

November 6, 2024 No Comments

CX University (CXU), a leading provider of online Customer Experience (CX) education, has partnered with CRM Middle East to introduce the first comprehensive online CX certification program delivered entirely in Arabic. This collaboration aims to address the growing demand for specialized CX skills in the Middle East region. Set to launch towards the end of

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CX University goes to Calgary, Canada to Host SPLICE Software Workshop

PHILADELPHIA, PA – May 3, 2016 – CX University recently visited the Splice Software head office in Calgary, Canada to host a workshop on journey mapping. CX University offers trainings, both online and in-person, to promote customer experience improvement. Splice produces software to maximize customer engagement.

The one-day workshop hosted by CX University was presented to all employees present at the Calgary office. The topic of the training was on journey mapping, which is one facet of CX University’s 6-Core Competency model.