CX University’s Omnipresence at the latest CXPA Insight Exchange shows how serious they are about leading the way in CX training
PHILADELPHIA, PA – May 3, 2016 – At the 2016 annual CXPA Insight Exchange in Atlanta, CX University was ever-present throughout the conference leading talks, presentations, workshops, and hosting a booth.
The conference kicked off on May 3, 2016, and CX University’s founder and CEO, Dr. Mohamed Latib, presented to an auditorium of attendees about Appreciative Inquiry (AI). The hour long session introduced AI as a tool used to facilitate organizational transformation, design exemplary customer experiences, and build effective Voice of the Customer programs.
Throughout the conference, CX University hosted a booth in the annex area to share its product and service offerings. Representatives of CX University were available to meet attendees, share CX University’s new crossword puzzle gamification freebie, and promote a raffle free eLearning courses for 10 randomly selected participants.
During the final day of the conference, Dr. Latib hosted an M2M Unwound sharing session featuring the topic Design Thinking as it is applied to customer experience. A small group met with him to gain insight, share feedback, and feel energized about their new ideas can be translated into organizational change.