CXU at the 2016 CXPA Insight Exchange

agile team golden rule

The Nine Golden Rules of CX Success: Rules 7 and 8

Explore essential principles for enhancing customer experience (CX). It emphasizes the importance of listening to customer feedback and fostering a culture of continuous improvement. By implementing these rules, businesses can strengthen customer relationships and drive loyalty.

Read More »
team meeting sitting image-min

The Nine Golden Rules of CX Success: Rules 4-6

Explore the transformative power of psychological safety and employee engagement in enhancing customer experience (CX) in this insightful article. Part two of a three-part series on “The Golden Rules of CX,” it emphasizes the need for organizations to build a culture where employees feel safe to innovate and express their ideas without fear of retribution. Highlighting examples from industry leaders like Google, Netflix, and Salesforce, the article illustrates how fostering transparency and trust can lead to improved customer interactions and overall business success. Discover how breaking down silos and prioritizing employee happiness can fuel exceptional CX and drive organizational growth.

Read More »

CX University’s Omnipresence at the latest CXPA Insight Exchange shows how serious they are about leading the way in CX training

PHILADELPHIA, PA – May 3, 2016 – At the 2016 annual CXPA Insight Exchange in Atlanta, CX University was ever-present throughout the conference leading talks, presentations, workshops, and hosting a booth.

The conference kicked off on May 3, 2016, and CX University’s founder and CEO, Dr. Mohamed Latib, presented to an auditorium of attendees about Appreciative Inquiry (AI). The hour long session introduced AI as a tool used to facilitate organizational transformation, design exemplary customer experiences, and build effective Voice of the Customer programs.

Throughout the conference, CX University hosted a booth in the annex area to share its product and service offerings. Representatives of CX University were available to meet attendees, share CX University’s new crossword puzzle gamification freebie, and promote a raffle free eLearning courses for 10 randomly selected participants.

During the final day of the conference, Dr. Latib hosted an M2M Unwound sharing session featuring the topic Design Thinking as it is applied to customer experience. A small group met with him to gain insight, share feedback, and feel energized about their new ideas can be translated into organizational change.

Facebook
Twitter
LinkedIn