CXU Hosts Workshop for SPLICE
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Bridging Silos for Collaboration and CX Success: Rule 9

April 29, 2025 No Comments

In my Golden Rules of CX series, I started with the bold assertion that achieving extraordinary results requires courage. Customer Experience (CX) practitioners often struggle to secure budget approval due to institutional resistance. One of the biggest obstacles to transformative CX are organizational silos – structural and behavioral barriers that hinder collaboration, innovation, and customer-centric

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CX University goes to Calgary, Canada to Host SPLICE Software Workshop

PHILADELPHIA, PA – May 3, 2016 – CX University recently visited the Splice Software head office in Calgary, Canada to host a workshop on journey mapping. CX University offers trainings, both online and in-person, to promote customer experience improvement. Splice produces software to maximize customer engagement.

The one-day workshop hosted by CX University was presented to all employees present at the Calgary office. The topic of the training was on journey mapping, which is one facet of CX University’s 6-Core Competency model.