CXU Hosts Workshop for SPLICE

agile team golden rule

The Nine Golden Rules of CX Success: Rules 7 and 8

Explore essential principles for enhancing customer experience (CX). It emphasizes the importance of listening to customer feedback and fostering a culture of continuous improvement. By implementing these rules, businesses can strengthen customer relationships and drive loyalty.

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The Nine Golden Rules of CX Success: Rules 4-6

Explore the transformative power of psychological safety and employee engagement in enhancing customer experience (CX) in this insightful article. Part two of a three-part series on “The Golden Rules of CX,” it emphasizes the need for organizations to build a culture where employees feel safe to innovate and express their ideas without fear of retribution. Highlighting examples from industry leaders like Google, Netflix, and Salesforce, the article illustrates how fostering transparency and trust can lead to improved customer interactions and overall business success. Discover how breaking down silos and prioritizing employee happiness can fuel exceptional CX and drive organizational growth.

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CX University goes to Calgary, Canada to Host SPLICE Software Workshop

PHILADELPHIA, PA – May 3, 2016 – CX University recently visited the Splice Software head office in Calgary, Canada to host a workshop on journey mapping. CX University offers trainings, both online and in-person, to promote customer experience improvement. Splice produces software to maximize customer engagement.

The one-day workshop hosted by CX University was presented to all employees present at the Calgary office. The topic of the training was on journey mapping, which is one facet of CX University’s 6-Core Competency model.