CXU Hosts Workshop for SPLICE
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Foundational Truths in CX, EX and Human Experience Design

January 10, 2026 No Comments

  Issue 5: The Grandeur of Lawrence College Theme: Foundational Truths in CX, EX, and Human Experience Design Within our journey lie valuable insights into the ways our life experiences shape who we are and how we serve others. At its core, human experiences remind us that our past is not separate from our professional

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Learn to read patterns in chaos

December 15, 2025 No Comments

  Issue 4: December 2025 Theme: Learn to read patterns in chaos Within our journey lie valuable insights into the ways our life experiences shape who we are and how we serve others. At its core, human experiences remind us that our past is not separate from our professional lives; instead, it informs us of the way

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Customer Experience Specialists - Online CX Training

People vs. Technology: Why CX Transformation Requires Both

December 12, 2025 No Comments

This blog explores how true CX transformation happens only when organizations unite human capability, disciplined operating models, and AI-powered technology, revealing why people and platforms must work in tandem to turn insights into meaningful, measurable action. Customer experience leaders everywhere face a familiar, maddening reality:They invest in great tools, but transformation stalls.They invest in training

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CX University goes to Calgary, Canada to Host SPLICE Software Workshop

PHILADELPHIA, PA – May 3, 2016 – CX University recently visited the Splice Software head office in Calgary, Canada to host a workshop on journey mapping. CX University offers trainings, both online and in-person, to promote customer experience improvement. Splice produces software to maximize customer engagement.

The one-day workshop hosted by CX University was presented to all employees present at the Calgary office. The topic of the training was on journey mapping, which is one facet of CX University’s 6-Core Competency model.