CXU Action Learning Workshop at Reliant Energy
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Customer Experience certification South Africa

CX University Partners with Customer Experience Institute South Africa to Expand Global Reach and Empower CX Professionals Across the Continent

May 22, 2025 No Comments

CX University is proud to announce a strategic partnership with the Customer Experience Institute South Africa (CXI-SA), a collaboration that marks a significant milestone in our mission to develop customer experience (CX) professionals worldwide. Through this partnership, South African professionals now have access to CX University’s globally recognized, fully online training programs, designed to equip

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Bridging Silos for Collaboration and CX Success: Rule 9

April 29, 2025 No Comments

In my Golden Rules of CX series, I started with the bold assertion that achieving extraordinary results requires courage. Customer Experience (CX) practitioners often struggle to secure budget approval due to institutional resistance. One of the biggest obstacles to transformative CX are organizational silos – structural and behavioral barriers that hinder collaboration, innovation, and customer-centric

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CX University’s Action Learning Workshop at Reliant Energy

HOUSTON, TX – August 20, 2016 – CX University traveled to Houston, Texas to hold a 3-day Action Learning Workshop for Reliant Energy. CXU’s Action Learning Workshops create hands-on opportunities for organization team members to put their learning into practice in immediate and actionable steps.

The CXU-Reliant workshop was coordinated and facilitated by Mohamed Latib, CXU’s CEO and Founder. The 3-days of activity were well-organized and pulled from his wealth of experience as a Customer Experience consultant, educator, and industry leader.

CX University will provide further professional development to the Reliant organization by creating custom (White Label) eLearning modules that provide Customer Experience knowledge and skills training.

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