CX University is proud to announce a strategic partnership with the Customer Experience Institute South Africa (CXI-SA), a collaboration that marks a significant milestone in our mission to develop customer experience (CX) professionals worldwide. Through this partnership, South African professionals now have access to CX University’s globally recognized, fully online training programs, designed to equip them with the mastery skills to excel in one of the most impactful business disciplines today.
As the only Recognized Training Provider by the Customer Experience Professionals Association (CXPA) to offer fully online courses, CX University delivers industry-leading learning solutions for CX practitioners at every stage of their journey. Programs cover the full spectrum of Customer Experience competencies, from CX strategy design and journey mapping to touchpoint analysis, voice of the customer, and metrics development, empowering professionals to deliver measurable business value through world-class customer experiences.
“This partnership is a meaningful step forward in our mission to cultivate a global community of Experience Makers,” said Dr. Mohamed Latib, Founder and CEO of CX University, “By joining forces with CXI-SA, we are ensuring that CX professionals in South Africa have access to the highest-quality training and internationally recognized credentials. We are excited about the impact this will have on businesses and individuals alike.”
Spearheading this initiative is Lynn Baker, Founder of the Customer Experience Institute South Africa and the country’s first accredited Customer Experience Specialist (CXS). “I am honored that CX University has chosen to partner with the Customer Experience Institute South Africa,” stated Lynn Baker, “This collaboration ensures that the South African CX community has access to world-class training that will elevate our professionals and align us with global standards.”
As organizations worldwide recognize the strategic value of CX in driving loyalty and growth, the demand for skilled professionals continues to rise. This partnership reflects CX University’s ongoing commitment to delivering best-in-class training that prepares individuals to lead and innovate in today’s customer-driven economy.
South African professionals can now access CX University’s comprehensive online courses directly through the CXI-SA website at www.cxinstitute.co.za, creating a streamlined path for certification, upskilling, and professional advancement.
About CX University
CX University is a global leader in Customer Experience education, offering fully online, CXPA-accredited training programs that equip individuals and organizations with the tools to build exceptional, sustainable customer experience strategies.
About Customer Experience Institute South Africa (CXI-SA)
CXI-SA is committed to elevating the customer experience profession across South Africa by providing high-quality training, resources, and support to professionals seeking to drive impact and deliver business value.
