Download the Sacred Cows eBook How does your organization hold up to the Sacred Cows test? eBook stocked with 11 Sacred Cows Case examples of each Sacred Cow Far too often I have heard practitioners say that they are challenged to get leadership support for their CX initiatives. Have you heard the same? I have…
Mastering Customer Centricity discusses the necessary steps you can take to truly delight and retain your customers. Watch as Mohamed Latib, CXU Founder and CEO, and SPLICE Software’s Janelle Boris discuss approaches to transform your organization to a customer centric enterprise. https://youtu.be/OVbxIDaYmMs Read the webinar overview: What were the top three take-away’s? Defining customer centricity & why it’s…
Play Previous Next It’s an incredible time to watch our world become resurfaced by the power of technology and communication, which is driven by the decisions and preferences of the customer. As a result, all organizations are affected by these forces of globalization as customers become more widely dispersed, yet joined as one 24/7 interconnected…
CX University Holds Its first Digital Open House Event PHILADELPHIA, PA – September 14, 2016 – In an online event held Wednesday, September 14, 2016, CX University shared its message and offerings to interested webinar guests. The webinar capacity was full on the 14th event, so another Open House event was scheduled for the next…
CX University Talks Customer Centricity at Global Summit in Mumbai PHILADELPHIA, PA – April 28, 2016 – CX University’s founder and CEO, Mohamed Latib, spoke at a global summit on Customer Centricity in Mumbai, India this month. The topic of his presentation was on customer centricity as a key facilitator to customer experience (CX). His…
