CX University Talks at Mumbai Global Summit

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The Nine Golden Rules of CX Success: Rules 7 and 8

Explore essential principles for enhancing customer experience (CX). It emphasizes the importance of listening to customer feedback and fostering a culture of continuous improvement. By implementing these rules, businesses can strengthen customer relationships and drive loyalty.

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The Nine Golden Rules of CX Success: Rules 4-6

Explore the transformative power of psychological safety and employee engagement in enhancing customer experience (CX) in this insightful article. Part two of a three-part series on “The Golden Rules of CX,” it emphasizes the need for organizations to build a culture where employees feel safe to innovate and express their ideas without fear of retribution. Highlighting examples from industry leaders like Google, Netflix, and Salesforce, the article illustrates how fostering transparency and trust can lead to improved customer interactions and overall business success. Discover how breaking down silos and prioritizing employee happiness can fuel exceptional CX and drive organizational growth.

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CX University Talks Customer Centricity at Global Summit in Mumbai

PHILADELPHIA, PA – April 28, 2016 – CX University’s founder and CEO, Mohamed Latib, spoke at a global summit on Customer Centricity in Mumbai, India this month. The topic of his presentation was on customer centricity as a key facilitator to customer experience (CX). His multimedia presentation was live-streamed from Philadelphia.

The topic of customer centricity has sparked international attention in the recent years, leading to the global summit in Mumbai. Dr. Mohamed Latib has been an expert in customer experience (the encompassing discipline of customer centricity) for over 30 years, with a background as a consultant, professor, and business executive. Throughout Dr. Latib’s presentation, he emphasized the pivotal role customer centricity plays in the entire customer experience.

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