CXU Open House

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The Nine Golden Rules of CX Success: Rules 7 and 8

Explore essential principles for enhancing customer experience (CX). It emphasizes the importance of listening to customer feedback and fostering a culture of continuous improvement. By implementing these rules, businesses can strengthen customer relationships and drive loyalty.

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The Nine Golden Rules of CX Success: Rules 4-6

Explore the transformative power of psychological safety and employee engagement in enhancing customer experience (CX) in this insightful article. Part two of a three-part series on “The Golden Rules of CX,” it emphasizes the need for organizations to build a culture where employees feel safe to innovate and express their ideas without fear of retribution. Highlighting examples from industry leaders like Google, Netflix, and Salesforce, the article illustrates how fostering transparency and trust can lead to improved customer interactions and overall business success. Discover how breaking down silos and prioritizing employee happiness can fuel exceptional CX and drive organizational growth.

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CX University Holds Its first Digital Open House Event

PHILADELPHIA, PA – September 14, 2016 – In an online event held Wednesday, September 14, 2016, CX University shared its message and offerings to interested webinar guests. The webinar capacity was full on the 14th event, so another Open House event was scheduled for the next week.

The lunch hour webinar touched on CX University philosophy and mission for creating cutting edge and comprehensive professional development. Each training option was presented: Action Learning Workshops, CCXP Certification Preparation, Online Courses, and the newly-offered Corporate Packages. In addition to the introduction of products and services, CXU also ran a promotion for registrants to receive a deep discount on Online Courses and Corporate Packages.

CX University’s mission is to instill confidence and help practitioners gain the expertise they need in the Customer Experience discipline. More webinar events will be hosted by CXU in the future.

Watch the full length presentation here:

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